First, I want to honor and thank the firefighters and first responders working fearlessly and tirelessly to tame the Valley wildfire currently raging through Lake County. Our primary concern is the safety of residents and emergency response crews in the affected area.
As efforts continue to contain this fast-moving fire, I want to provide an update on services in the area and what AT&T is doing to help those affected by this crisis.
Damage caused by the Valley wildfire in Lake County has affected some AT&T wireless and landline services in the area. To help customers and emergency responders stay connected, local AT&T teams and our Network Disaster Recovery (NDR) team have deployed mobile cell sites – one Satellite Cell on Wheels (COWs) and two Cell on Light Trucks (COLTs) – to support wireless communications in the area.
In addition, we are:
- Supplying cell phones and charging stations to the evacuation center at the Napa County Fairgrounds, 1435 N. Oak St. in Calistoga.
- Offering 10G of free data* to customers in the 95453, 95451, 95457, 95461, and 95467 zip codes.
- Waiving wireline installation and wiring charges through October 15 for customers displaced due to the fire. Customers can call 1-800-288-2020 to arrange for this fee waiver.
- Waiving the activation fee and providing one month of free Remote Call Forwarding service for customers affected by the fire. Customers can arrange this by calling 1-800-288-2020.
We are also donating $25,000 to the American Red Cross to support relief and recovery efforts for residents affected by the wildfire, and efforts are underway to support our fellow AT&T employees who have lost their homes or have been otherwise affected. We will provide updates in the coming days on this blog about how AT&T employees can best provide help to their affected colleagues.
We are encouraging anyone who would like to help those affected by the Northern California wildfires and disasters of this kind to text-to-donate $10 to the American Red Cross by texting “REDCROSS” to 90999 or donating online at www.redcross.org.
We are all committed to helping these communities get back on their feet. AT&T will continue to coordinate with the Red Cross, local authorities and volunteers to provide assistance and resources as needed.
I also want to acknowledge the extraordinary and tireless efforts of our AT&T team. We know that staying connected during natural disasters like the Valley Fire is critical to customers and emergency management officials. Our teams leapt into action as the fire began to spread over the weekend and are working around the clock to keep people connected during this difficult time.
President — AT&T California
*Customers in eligible zip codes will be credited for up to 10G of data in their current billing cycle if they exceed their monthly data plan.