Information about Hurricane Irma recovery and AT&T service
I want to take a moment to thank the men and women of AT&T Florida and our co-workers around the country who have worked so hard to prepare our networks to meet the challenges of natural disasters.
Overall our networks performed well during Hurricane Irma. Our wireless services in Florida are operating normally. We have made significant progress in restoring wireline services for customers in Florida, with more than 90% of affected network equipment back in service. Our technicians are working to restore service to the remaining customers as quickly and safely as conditions allow. The majority of these customers are in the Miami and Palm Beach areas.
To help address these issues, we have deployed hundreds of generators and have many sites operating on battery power to keep our customers connected. I assure you that our technicians are working to restore service to affected areas as quickly and safely as conditions allow.
In the meantime, as power is restored to homes, U-verse customers can try these immediate steps to test their service:
Confirm the Power, Broadband, and Service lights on your gateway are green. If your lights are not green, power cycle your modem or gateway by unplugging the power cord on the unit from the wall outlet. Then, wait two minutes and plug the power cord it back in. Reboot your computer or device.
Restart your receiver by holding the POWER button down for 10 seconds and, then, by pressing it again to restart. This process takes 5 to 8 minutes to complete and will impact any DVR recording in progress.
While these steps will help some customers, others may remain without service as a result of continuing power outages that affect our equipment or as a result of our ongoing repair and restoration efforts.
AT&T is committed to serving our Florida customers.
Should you experience any technical repair issue with your AT&T service, please contact the applicable department, using the corresponding number or email provided below:
- Residential Wireline Repair for Phone and/or Internet: 877.737.2478 or www.repair.att.com
- Business Wireline Repair for Phone and/or Internet: 866.620.6900 or www.repair.att.com
- U-verse Customer Service: 800.288.2020
- Wireless Customer Service: 611
Again, we appreciate your patience as our technicians continue working to restore service to affected areas as quickly and safely as conditions allow.
President — AT&T Florida, Puerto Rico & US-VI
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