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May 28, 2019

Honoring our heroes, investing in our future

Posted by Joe York

This month, we take a moment to reflect on the sacrifices that our veterans and first responders have made in service to us. In support of Military Appreciation Month, we’re unveiling multiple initiatives aimed at recognizing active military personnel, veterans and their families. For the sixth year in a row, we’re supporting Carry the Load through a large-scale employee volunteer effort, as well as a $100,000 donation.

We’re also using this month to double down on investing in our future, and not just in the world of tech. In addition to trailblazing 5G security standards for the future of our communications, we’re also working with the non-profit Year Up for the future of our young people and the workforce they will shape. As part of this initiative, we’ve committed to host 200 interns annually by 2022 in an effort to build a dynamic and diverse talent pipeline.

To prepare for the future, we’re always focusing on investing in our local communities. In doing so, we strive to always honor and empower those who serve others.

Sincerely,

Joe York, President — AT&T Florida, Puerto Rico & US-VI

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May 27, 2019

AT&T honors Military Appreciation Month

Posted by AT&T Florida Team

Carry the Load

AT&T has supported active military personnel, veterans and their families for more than 80 years, when our telephone services provided much needed connectivity during World War II. Keeping current and veteran servicemembers connected — to families, battle buddies and even job opportunities — is how we’ve “got your 6,” then and now.


AT&T Mobility Offer

This May, in recognition of Military Appreciation Month, we’re giving active military personnel, veterans, first responders and their families a $200 one-time bill credit when buying an eligible Samsung Galaxy smartphone1. This is just a small way to say thank you for your service.

One phone not enough? If you’re on one of our eligible unlimited plans and have DIRECTV, U-verse TV or AT&T Internet, you’ll get a free Samsung Galaxy S10e 128GB when you add a line and buy one Samsung Galaxy S10e, S10, S10+ or Note9 with both devices on AT&T Next2.

Active military, veterans, first responders and family members on an AT&T Unlimited &More or AT&T Unlimited &More Premium wireless plan can also receive discounts towards an eligible AT&T video service and AT&T Internet3 . Discounts include:

25% off wireless service on the &More Premium or &More plan (that’s 1 line starting at $52.50 or $120 for a family of 4, only $30 per line after autopay and paperless bill discounts);

$15 off per month for select video services, including DIRECTV and U-verse TV; and

$15 off per month for select AT&T Internet services.

More information about these promotions and discounts can be found in store or online at www.att.com/hero.

For those with limited mobility or just pressed for time, personal delivery and expert device setup is available in select markets at no extra cost thanks to AT&T Ready to Go.


AT&T Veterans Job Initiative

AT&T sees beyond just your service. Here are 6 ways we’ve “got your 6,” veterans:

In 2013, AT&T set a goal to hire 10,000 veterans and their families over the next five years. We did it in 3 years and then, in conjunction with White House Joining Forces, committed to hiring another 10,000 veterans for a total of 20,000 by 2020. To date, we have hired more than 17,500 toward that goal.

We offer a Transition Assistance Program (TAP) that can help veterans figure out what career will be right for them after their service.

Our Veteran Employee Resource Group has been in place for 35 years and is 10,000+ members strong. It provides mentoring programs and support for active military serving in combat zones.

The AT&T Veteran Talent Network provides up-to-date information about jobs.

Our Job Search Advisor sessions give veterans a chance to speak directly to our Military Talent Acquisition Managers and learn about AT&T first hand.

We offer a support network for military spouses and our MilSpouse Virtual Job Advisor sessions provide transition assistance and career advice.

More information on each of these services can be found at AT&T Careers for Veterans.


AT&T Helps Carry the Load

This month, we will donate $100,000 to Carry the Load. In addition, we are organizing a large-scale employee volunteer effort to participate in the national relay or local city rallies across the country. Store locations around select relay routes will support relay walkers with water, energy bars and encouragement along the way. This year, 11,500 miles will be walked over 23 days, on three major routes throughout the country, by thousands — and AT&T employees will be there.

Over the last 5 years, AT&T has contributed or directed about $21 million to organizations and projects that support our military, veterans and their families. Our commitment to servicemembers and first responders isn’t just a competitive advantage. It’s a nearly century-old tradition.

We’ve “got your 6,” this month and beyond.

In addition, AT&T has launched a text-to-donate campaign for those interested in helping out. Text HONOR to 52000 to give $25 in support of Carry the Load’s mission. (This will work on all major carriers.) The funds raised will provide a continuum of care for military members, veterans, first responders and their families.

1 To qualify for the promotion, the customer must have the Military/Veteran discount on his/her account, activate a new line of service on an AT&T Unlimited &More or Unlimited &More Premium plan and purchase a select Samsung Galaxy smartphone (S10e, S10, S10+ and Note9) on the AT&T Next installment plan. Credit starts w/in 3 bills. Taxes, fees, exclusions & restr’s apply. Visit www.att.com/hero for more information.

2Ltd time. Minimum 1 new wireless line required for BOGO. Each req’s min. $750 on installment. Free after credits over 30 months. Credits start w/in 3 bills. If svc cancelled, device balance due. $30 Activation, add’l fees, taxes, speed, usage & restr’s apply. See offer details

3AT&T Unlimited &More Plans: AT&T may temporarily slow data speeds when the network is congested/busy. Video may be ltd. to SD. Add’l speed, usage, limits & other restr’s apply. See att.com/unlimited for details.


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May 26, 2019

Cybersecurity: The great 5G enabler

Posted by AT&T Florida Team

Cybersecurity

The Bottom Line: Yes, 5G will ultimately change for the better how we live, work and play, but is everyone ready for the new security threats it could bring to the table? AT&T is. We’ve already been laying the foundation with our software-defined network (SDN) and are at the forefront for discussions around future security standards. When 5G networks are ready to take centerstage, we’ll be right there to help secure it.

Why it matters: We’re at the cusp of the 5G wireless network revolution. Once it is in full swing, it will be fast. It will be ubiquitous. And like the transition from 3G to 4G before it, it will change the way we work, play and live, paving the way for the fourth industrial revolution, which technology experts and analysts say will be served by an Internet of Things (IoT) explosion. Its deployment trajectory is becoming somewhat of an unstoppable force.

New technologies that include everything from connected cars and cities to augmented and virtual reality, and ultra-high-definition video will go from proof-of-concept to public adoption thanks to the huge leaps in capacity and speed that future 5G will offer. AT&T’s 5G network will be available to its subscribers in parts of 21 cities across the U.S. this year. Performance will continue to improve, and the pace of adoption will accelerate next year.

But… (There’s always a ‘but,’ isn’t there?): None of this technological transformation can become a reality without pace-for-pace advancements in cybersecurity. With the massive increase in connectivity that will eventually be possible, as the 5G network becomes the operational backbone of society and culture, the vast quantity of data traversing 5G networks will increase the size of the threat surface as well as create opportunities for bad actors to weaponize the currently known, manageable threats. We have been preparing, because we have been architecting 5G cybersecurity for several years now.

Security industry insiders call our cybersecurity chops “the real thing” for a reason. Our reputation for security innovation is known primarily with insiders, but that’s changing with each new city to join the AT&T 5G network. All carriers deploying 5G will launch with cybersecurity standards, standards that we’ve helped develop such as roaming protection proxies, Home Network Authentication and Subscriber Identity Privacy.

But even beyond those, we’re driving proprietary security innovation within our own walls thanks to new capabilities that our SDN enables.

We can do this because we are able to study multitudes of data streams to help detect threats to our network. Our work in machine learning is our secret sauce. With it we can analyze approximately 670 billion flows of network data for anomalies — and see 110 billion potential probes for vulnerabilities — across our global IP network every day.

The evidence is in the foundation we’ve already laid for 5G on our SDN and unique cloud security capabilities. It is powered by the Open Network Automation Platform (ONAP), which puts us in a unique position to address cyber threats at the 5G Radio Access Network (RAN), core and edge of the network.

On the first day 5G is fully deployed, we’ll be able to detect threats AND respond to threats in near real-time, patching vulnerabilities and helping prevent attacks from being successful. With SDN and ONAP on our toolbelt, we can:

Virtualize our security controls so that we can dynamically orchestrate security across the network at a global scale.

Automate security policy throughout the network using machine learning technology to fuel our best in class threat analytics platform.

Improve agility by creating technology that automates the process of instituting firewalls and micro-perimeters to protect applications and deploying technologies that help prevent lateral movement from attackers.

Filter and scrub Distributed Denial of Service (DDoS) attack traffic within the network in a highly-automated fashion — without customers having to deploy or manage any infrastructure.

But, nothing is hacker-proof forever: Cybersecurity will continue to be a challenge that requires everyone on the chain to assess and create new processes, tools and technology to address it. As new threats emerge, we will continue to apply more resources and technologies than ever before to help protect our network and its users from both known and unknown cyber threats—for 5G and beyond.


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May 25, 2019

AT&T creating ‘Opportunity Youth’ Internships

Posted by AT&T Florida Team

AT&T x Year Up

AT&T, with non-profit Year Up, is opening the door to internships across the U.S. for opportunity youth, defined as talented young adults seeking work who are underemployed or unemployed.

Nationally, there are an estimated 5 million young adults disconnected from stable career pathways and 12 million jobs requiring postsecondary education that will go unfilled in the next decade.1

At AT&T, we know these young people have talent and potential. So, to continue building a diverse and strong workforce, AT&T is tapping into that pipeline by committing to host 200 interns annually through Year Up by 2022.

"We need a dynamic and diverse talent pipeline to power our company — and the economy — into the future," said Randall Stephenson, AT&T Inc. chairman and CEO. "Programs such as Year Up give young adults the experience they need to be career-ready and companies like AT&T the talent we need to succeed."

Year Up works to close the opportunity divide by providing young adults with the skills and experience top companies seek. The organization guides participants through a year-long program where they spend six months in the classroom and six months interning with a corporation. This combination prepares participants to be competitive in a quickly evolving workforce and positions them on a path to success.


In 2016, AT&T contributed $1 million to launch a Year Up campus in Dallas, and in 2018 hosted interns at Year Up sites in Atlanta, Dallas and Miami. We’re expanding with additional interns in 2019 to Chicago, Seattle, Washington D.C., and Sunrise, Fla., and our commitment to 200 interns is a nearly seven-fold increase over 2018.


Interns will work in a variety of positions, including retail, customer care, finance and external affairs. The expansion is part of the AT&T Aspire initiative, which provides access to education and training people need to get and keep good jobs.

“AT&T’s collaboration with Year Up is a clear sign of a broader commitment to inclusive hiring practices and transforming the workforce to create meaningful career pathways for all people,” said Gerald Chertavian, Year Up Founder and CEO. “I applaud their leadership in serving overlooked communities that help them gain the necessary skills and opportunities to drive change in communities and growth in their companies.”

One of those talented young adults is Julio Fumero, who completed his Year Up internship with AT&T in Miami in 2014. After demonstrating a remarkable work ethic and strong performance, he was hired as a full-time employee and plans to stay for the long-term, saying he wants to retire from the company.

“Without Year Up, I wouldn’t be where I am today,” Fumero says. “The program taught me valuable skills that have helped me grow at AT&T — time management, writing skills, and teamwork. I feel like I’m finally on a path of success.”

AT&T’s commitment to closing the opportunity divide expands beyond our work with Year Up and includes collaborations with programs such as Per Scholas and Genesys Works. Through technology training and professional development, these organizations help young adults across the country pursue careers in tech-based industries where their skills will put them on a path to success.

1 Figures provided by Year Up.


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April 15, 2019

AT&T Boosts Network Speeds for Palm Harbor Customers

Posted by AT&T Florida Team

4G LTE Expansion Will Give Customers Better Access to Mobile Internet

PALM HARBOR, Fla., April 15, 2019 — AT&T* added a new cell site to its 4G LTE network in Pinellas County to help give customers faster, more reliable wireless service.

The new site is off Katherine Boulevard in Palm Harbor. It’s benefiting residences and businesses in the areas of Curlew Road, Woodlands Boulevard, Lake St. George Drive, Highlands Boulevard, and E. Lake Woodlands Parkway. 

Our investment will help customers get the most out of their mobile devices. With 4G LTE service, customers will experience better network connectivity while streaming videos, sharing on social media or texting family and friends.

“We want our customers to have a great experience. They’ll be able to download, upload, stream and play games faster than ever before on our 4G LTE network,” said Joe York, AT&T Florida president. “We’re always working to provide better coverage. And we’re investing in our wireless network to accomplish that.”

We know how important it is for our customers to stay connected. This helps Florida residents get the best possible experience over the AT&T network wherever they live, work and play.

By building out our 4G LTE network, we are laying the foundation for 5G, the next advance in network technologies. We’re boosting network speeds and capacity, as we continue to expand the availability and capacity of our network using the latest technology.


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*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s fastest wireless network.** And according to America’s biggest test, we have the nation’s best wireless network.*** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV, DIRECTV NOW and WatchTV, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve nearly 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews.

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds for Q1 2019.

***According to America’s biggest test as announced by Global Wireless Solutions last fall.

 

April 15, 2019

AT&T Boosts Network Speeds for Orlando Customers

Posted by AT&T Florida Team

4G LTE Expansion Will Give Customers Better Access to Mobile Internet

ORLANDO, Fla., April 15, 2019 — AT&T* added a new cell site to its 4G LTE network in Orange County to help give customers faster, more reliable wireless service.

The new cell site is off 441/S. Orange Blossom Trail in Orlando. The new cell site is benefiting the Hunters Creek, 441/S. Orange Blossom Trail and Central Florida Greene Way areas.

Our investment will help customers get the most out of their mobile devices. With 4G LTE service, customers will experience better network connectivity while streaming videos, sharing on social media or texting family and friends.

“We want our customers to have a great experience. They’ll be able to download, upload, stream and play games faster than ever before on our 4G LTE network,” said Joe York, AT&T Florida president. “We’re always working to provide better coverage. And we’re investing in our wireless network to accomplish that.”

We know how important it is for our customers to stay connected. This helps Florida residents get the best possible experience over the AT&T network wherever they live, work and play.

By building out our 4G LTE network, we are laying the foundation for 5G, the next advance in network technologies. We’re boosting network speeds and capacity, as we continue to expand the availability and capacity of our network using the latest technology.


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*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s fastest wireless network.** And according to America’s biggest test, we have the nation’s best wireless network.*** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV, DIRECTV NOW and WatchTV, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve nearly 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews.

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds for Q1 2019.

***According to America’s biggest test as announced by Global Wireless Solutions last fall.

 

October 11, 2018

AT&T Providing Relief to Customers Affected by Hurricane Michael

Posted by AT&T Florida Team
Our thoughts are with everyone affected by Hurricane Michael.

We are automatically issuing credits and waiving overage charges from October 10 through October 14 to provide unlimited talk, text, and data access for AT&T wireless and AT&T PREPAID customers in the areas affected most by the hurricane.

This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 350 zip codes.1 To see if your zip code is covered,click here.

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.

Cricket Wireless Customers

Cricket is extending payment due dates for those who can’t get to a store to pay their bill to October 12, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

Video & Home Internet Customers

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.

1 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

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October 11, 2018

Let’s join together to help those in the path of Hurricane Michael. 

Posted by AT&T Florida Team
To donate $10 to Volunteer Florida text “DISASTER” to 20222
To donate $25 text “DISASTER25”

Click the images to donate online:

Text Donation

Text Donation

Find out more about AT&T's storm response here.

Ask your friends and family to pitch in:

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October 10, 2018

AT&T Launches Severe Weather Channels on DIRECTV and U-verse

Posted by AT&T Florida Team

Dedicated to Coverage of Hurricane Michael

Severe Weather Channels on DIRECTV and U-verse Available Now

AT&T just launched Severe Weather Channels on both DIRECTV (361-2) and U-verse (226 SD/1226 HD) dedicated to coverage of Hurricane Michael. As the storm approaches the Alabama and Florida panhandle coasts, the channels will offer coverage from various local affiliates in the affected areas as well as national news networks.

Severe Weather Mosaic for DIRECTV Customers Also Available

Additionally, DIRECTV customers already also access to the Severe Weather Mix (361-1), a separate channel that features a mosaic of round-the-clock coverage from Weather Channel, Accuweather and various other news sources. Channels appearing on the mix screen are selectable via remote for full screen viewing.

Click here for more information.

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October 10, 2018

AT&T Promises Relief to Customers Affected by Hurricane Michael

Posted by AT&T Florida Team

Through many natural disasters, AT&T has historically helped lessen the burden on customers so they can take care of what matters most – helping their friends and families through the tough time.

With Hurricane Michael approaching, we plan to waive overage charges on mobile services, giving unlimited talk, text and data for AT&T wireless and AT&T PREPAID customers in affected areas.

Click here for more information.

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October 09, 2018

Be prepared for Hurricane Michael

Posted by Joe York

We’re keeping an eye on Hurricane Michael. If Hurricane Michael strikes, we’re ready with one of the largest Natural Disaster Recovery fleets in the industry.

In Florida, we know first-hand the power and unpredictability of hurricanes. So, as we all keep a close eye on the forecasts, I encourage you to make sure that you and your family are prepared and have a plan to stay safe in the event Michael impacts Florida. To that end, I have included some Hurricane Preparation tips below. Please continue to follow your preparedness plan until the threat of Hurricane Michael passes and it is once again safe in our communities.

AT&T has started its storm preparedness process as we closely monitor Hurricane Michael’s anticipated track, which is expected to impact Florida midweek. Preparation includes:

ArrowTopping off fuel generators.

ArrowTesting high-capacity back-up batteries at cell sites.

ArrowProtecting physical facilities against flooding with sandbags.

ArrowStaging other emergency response equipment in strategic locations for quick deployment following the storm.

Our AT&T National Disaster Recovery (NDR) program is one of the industry’s largest and most advanced disaster response programs. The NDR fleet includes hundreds of technology recovery and support trailers nationwide that can be quickly deployed to support customers and first responders.

Response equipment readied in the wake of an event may include:

ArrowMobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs).

ArrowEmergency communications vehicles (ECVs).

ArrowFlying Cell on Wings (Flying COWs).

ArrowDrones.

ArrowA self-sufficient base camp. This is complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and Meals Ready to Eat (MREs).

ArrowHazmat equipment and supplies.

ArrowTechnology and support trailers to provide infrastructure support and mobile heating, ventilation and air conditioning.

ArrowInternal and external resources for initial assessment and recovery efforts.

AT&T is prepared, and with your personal plan in place, I am confident we will rise to meet the challenge of Michael and work together to address post-Michael issues and restore our communities.

Please stay safe, and thank you for what you do every day to keep Florida prepared to meet and beat challenges, like Hurricane Michael.

Sincerely,

Signature

Joe York
President — AT&T Florida, Puerto Rico & US-VI

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As we prepare, you should too. Everybody should also have a plan in place. When preparing for an evacuation or shelter-in-place, consider the following.

Customer Tips:



Keep your mobile device battery charged. In case of a power outage, have another way to charge your phone, like an extra battery, car charger or device-charging accessory. Applicable sales tax holidays are a great time to stock up on cell phone accessories.


Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.



Have a family communication plan. Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.




Program all of your emergency contact numbers and email addresses into your mobile phone. Numbers should include the police department, fire station, hospital and your family members.

Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.



Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer, by streaming local weather channels using the DIRECTV app on your smartphone. If you subscribe to mobile DVR, you can also stream every channel directly to your phone.



Camera phones provide assistance. If you have a camera phone, take, store and send your insurance company photos and video clips of damage to your property.



Use location-based technology. Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees and power lines. They can also track a family member’s wireless device if you get separated.



Limit social media activity. Keep social media activity to a minimum during and after a storm to limit network congestion and allow for emergency communications to go through.



Keep the lines open for emergencies. During evacuations, storm events and the aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind.



Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All AT&T wireless devices are text messaging-capable. Depending on your text or data plan, additional charges may apply.




Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then call again. This allows your original call data to clear the network before you try again.


Keep non-emergency calls to a minimum. Limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

September 10, 2018

AT&T Networks Prepare for Hurricane Florence

Posted by AT&T Florida Team

AT&T* is prepared for Hurricane Florence with an arsenal of disaster response equipment and personnel on standby.

We have started our storm preparedness process as we closely monitor Hurricane Florence as it heads towards the Southeast. Our preparation includes:

  • Topping off fuel generators.
  • Testing high-capacity back-up batteries at cell sites.
  • Protecting physical facilities against flooding with sandbags.
  • Staging other emergency response equipment in strategic locations for quick deployment following the storm.

“Customers rely on us, especially during major storms," said Scott Mair, president of Operations, AT&T Technology & Operations.  "We do all we can to have our networks prepared when severe weather strikes. Our people are experienced, constantly perfecting the process and are ready to respond at a moment’s notice.”

Our AT&T National Disaster Recovery (NDR) program is one of the industry’s largest and most advanced disaster response programs. The NDR fleet includes hundreds of technology recovery and support trailers nationwide that can be quickly deployed to support customers and first responders.

Response equipment readied in the wake of an event may include:

  • Mobile cell sites and mobile command centers like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
  • Emergency communications vehicles (ECVs)
  • Flying Cell on Wings (Flying COWs)
  • Drones
  • A self-sufficient base camp. This is complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs).
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

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*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews.

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on 3rd party data.

May 29, 2018

AT&T Disaster Response Program Keeps Customers Connected During Hurricane Season

Posted by AT&T Newsroom

AT&T* is committed to keeping its customers connected during the upcoming hurricane season. And we’re prepared with a fleet of equipment that can be quickly deployed before, during and after any storm.

“Staying connected during severe weather events is critical,” said Scott Mair, president of Operations, AT&T Technology & Operations. “In the last year alone, we responded to 3 major storms and countless other natural disasters. Our people are experienced, constantly perfecting the process and are ready to respond at a moment’s notice.”

How we prepare our network:

  • Boosting capacity to accommodate increased call volume.
  • Testing the high-capacity backup batteries located at cell sites.
  • Staging extended battery life and portable generators and maintaining existing fixed generators.
  • Topping off generators with fuel at cell sites and switching facilities.
  • Staging generators in safe locations for immediate deployment once a storm has passed.

Response equipment we use in the wake of an event:

  • Mobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
  • Emergency Communications Vehicles (ECVs)
  • Flying Cell on Wings (Flying COWs)
  • Drones
  • A self-sufficient base camp. It’s complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs).
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts.

Our team has spent more than 145,000 hours in the field over the last 25 years. AT&T has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs. We’ve proven time and time again that we are ready and prepared to restore and maintain service if disaster strikes.

Plus, we have new deployables to support first responders as part of our public-private partnership to deliver FirstNet’s nationwide public safety broadband network.

As we prepare, so should you.

Consumers and businesses should have a plan in place. When preparing for an evacuation or shelter-in-place, remember the following.

Customer Tips:

  • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps or putting your phone in Airplane Mode. This may prevent you from using certain features, but it will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. 
  • Keep your mobile devices dry. Our mobile phones can be a lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case or plastic bag. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Back up important information and protect vital documents. Back up insurance papers, medical information and the like to the Cloud or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact, in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down. If the central office is not operational, services like voicemail and call forwarding may be useful.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.
  • Take advantage of the camera on your smartphone. Be sure to use the camera on your phone to take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology.  These services can help you find evacuation routes and track a lost family member’s mobile phone.
  • Be prepared for high call volume and keep non-emergency calls to a minimum. If there is severe weather, chances are many people will be trying call at the same time. This may create network congestion. If you get a “fast busy” signal on your wireless phone or a slow dial tone on your landline phone, hang up, wait several seconds and then try again.
  • Try texting vs. calling. Because it requires fewer network resources, text messages may go through more quickly than voice calls.

Find More Information Online:

Web Site Links:

Related Media Kits:

AT&T Web Site

AT&T Network Disaster Recovery

AT&T Business Continuity for Enterprise

Economist Intelligence Unit Survey

AT&T Vital Connections

Related Fact Sheets:

Hurricane Preparation Tips

Take the preparedness quiz.

Print the preparedness quiz.

Emergency Communications Planning Tips Emergency Tool Kit

Implementing a Holistic Business Continuity and Recovery Strategy

Network Disaster Recovery

*About AT&T
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We have the nation’s largest and most reliable network** and the best global coverage of any U.S. wireless provider. We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. More than 3 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions. 

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

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April 25, 2018

Share your story: Celebrating service this National Volunteer Month

Posted by Joe York, President, AT&T Florida, Puerto Rico and US-VI

Congratulations to all the AT&T employees who received the President’s Volunteer Service Award. As part of National Volunteer Month, we’re celebrating the more than 4,000 AT&T employees who have received this prestigious honor from the President of the United States in recognition of sustained volunteer service.

AT&T employees, for more than 100 years, have given their time, talent and resources to causes that matter most to them. When it comes to making an impact in our communities, every minute of service counts. Our employees continue to inspire us every day by their selfless acts of community service. Working together, we are making a positive impact in communities around the world. 

The PVSA is an initiative of the Corporation for National and Community Service (CNCS) and is administered by Points of Light. It recognizes individuals who have demonstrated a sustained commitment to volunteer service by spending more than 100 hours volunteering in the previous year. It’s inspiring and encouraging to think about the lives touched through these acts of kindness.

Throughout April, we are taking the time to say “thank you” to all of our employees — including the more than 145 employees who received the PVSA in Florida this year — who are making communities better by volunteering and supporting causes they believe in. We also want to hear your stories of volunteerism! Share your National Volunteer Month story by leaving a comment below.

Florida PVSA Recipients
Allen Hawkins
Amanda Thomas
Amy Sampson
Andres Gonzalez
Andrew Hall
Ann Nieves
Anthony Librera
Anthony Summers
Ava Greaves
Barbara Nevar
Beate Connette
Brandy Bishop
Brian Mallory
Bruce Snyder
Carl Shack Jr
Caroline Forbes
Cecil Rice
Chad Stokes
Charles Baldwin
Chris Wadley
Christopher McKenney
Christopher Pernice
Colleen Gorman
Conrad Tenney
Cristine Kelty
Crystal Lawrence
Daniel Thompson
Danielle Sahlman
Danna Long
Daphne Dilbert
Dave DeVinney
David Ballantine
David Butlien
David Henry
David Turner
Debbie Meerbott
Debora Silva
Delia Bora
Della Mores
Donna Sanders
Dorothy Brown
Evelyn Wulff
Frank Tagliani
Garren Echols
Gayle Denney
Geoffrey Ellison
George Thomas
Gisele Gobes
Gwendolyn Barker
Herbert Bradshaw
Howard Petree
Jackie Monteagudo
James Morrison
James Sturges
James Thielen
Jan Baker
Jane Battis-Bopp
Jason Boschen
Jason Swartz
Jeffrey Lewis
Jerzy Czyzowski
Joe Rose
John Merlino
John Storey
John Warren
John Wright
Joseph Carroll
Joseph Ferris
Josephine Vazquez-Rivera
Karina Luciano
Karl Blanco
Katania Bowers
Katherine Gatch
Kelly Starling
Kenneth Rouw
Kimberly Dugan
Kimberly Holland
Kristine Petersen
Kristy Lewkut
Lauren McCoy
Leigh Sirman
Leslie Horton
Loretta Stoney
Lynn Barres
Lynn Darcey
Margaret Bowman
Mark Chowaniec
Mark Corbett
Melissa Campo Duggan
Michael DelPizzo
Michael Dupre
Michael Oliver
Michele Berg
Michelle Barry
Mizar Perez
Monika Heuser
Monique Kuchler
Moya McFarlane
Nathaniel Rios
Nattallie Edwards
Nazira Steward
Nelson Bonet
Nixida Aponte
Odette Espinosa
Oswaldo Perez
Patrice Huber
Patricia Bush
Patricia Caruso
Patricia Lara
Paul Freeman
Paul Rowland
Pedro Jimenez
Phanna Latas
Rafael Figueredo
Rebecca Brock
Rebecca Rein
Richard Horta
Rob Arce
Robert Fetter
Ron Smith
Sabrina Caras
Sandra Thomas
Sarah Herceg
Shannon Gittleman
Sheri Peterson
Sherri Jacobs
Sherry Simon
Shin-Yi Henderson
Stephen Dillon
Stephen O'Harrow
Stephen Ward
Steve Mitchell
Steven Brandon
Steven Sewell
Susan Sidersky
Tamie Lanigan
Tammi Boyd
Teresita Barrenechea
Terri Thompson
Terry Campbell
Terry Kimes
Timothy Syverson
Todd Stagg
Valerie Philon
Virginia Butler
Wendy Kief
William Bode
Witnen Huggins
Yuvisa Hundley

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February 12, 2018

Big Pine Key First in Florida to Benefit from AT&T Small Cells

Posted by AT&T Newsroom

AT&T Small Cells to Provide Better Connectivity, Lay Foundation for 5G

KEY WEST, Fla., Feb. 12, 2018 — AT&T* is now giving Big Pine Key customers faster mobile internet speeds by deploying small cells. Big Pine Key is the first area in Florida where AT&T has deployed small cells.

We’re using small cells to densify our network. We have installed about 60 small cells on power poles in highly trafficked areas in Big Pine Key. By filling in our network with these small cells, we’re bringing our customers closer to a point of connection. The result is a better, faster and more reliable experience. The use of small cells will also help lay the foundation for our 5G network. 

“We want our customers to have the best possible experience on our network,” said Joe York, AT&T Florida president. “AT&T has the largest and most reliable network,** and we’re providing stronger connections so customers can get the most out of their mobile devices – however they use them.”

We’re using Centralized-RAN (C-RAN) network architecture to build our small cells. That means all the “brains” of each small cell will exist in one location. With this new design, our engineers can add more bandwidth to our network, and improve efficiency for hundreds of cell sites quickly and simultaneously. This design also lets us make network upgrades over software-based technology, which is key to our 5G future. 

We constantly invest in our network to give customers the high-quality services they need to stay connected. Residents in Florida can rely even more on their AT&T network to provide the best possible experience wherever they live, work and play.

*About AT&T
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We have the nation’s largest and most reliable network** and the best global coverage of any U.S. wireless provider. We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. Nearly 3.5 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions. 

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not avail. everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

For more information, contact:
Kelly Starling
AT&T Media Relations
Phone: 561-301-1414
Email: kelly.starling@att.com

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January 29, 2018

AT&T supports the open internet — always has, always will

Posted by Joe York

AT&T supports the open internet — always has, always will — and agrees it must remain free and open.

A vibrant, open internet plays a critical role in sparking innovation and growth in Florida, the U.S. Virgin Islands, Puerto Rico and our nation’s economy. In fact, the explosive growth of the internet was fueled and fostered by the light touch regulations that the Federal Communications Commission (FCC) employed until 2015, when it changed course and imposed outdated, Depression-era regulations on Internet Service Providers (ISPs). This had an immediate adverse impact, as overall broadband investment dropped by billions. This was the first time overall broadband investment decreased outside of a recession, and it is no coincidence that this unprecedented decline in investment coincided with the FCC’s unprecedented decision to impose antiquated Title II regulations on ISPs.

Net NeutralityThe new Internet Freedom Order recently approved by the FCC removed Title II regulations and the associated legal uncertainties that had slowed broadband investment, and restored the policies that sparked decades of innovation and growth.

When Internet Service Providers (ISPs) know that they can invest without the negative impacts of outdated regulation, they are more likely to invest more in broadband. This is especially beneficial for rural America, where the business case for broadband investment can be challenging enough without unnecessary regulatory overhang.

AT&T supports the principles of an open internet:

  • We do not and will not block websites;
  • We do not and will not censor online content;
  • We do not and will not throttle or degrade traffic based on the content; and,
  • We do not and will not unfairly discriminate in our transmission of internet traffic.

We believe that the FCC’s action in restoring its light touch regulatory approach is grounded in the law, the evidence and sound public policy and will encourage increased investment and innovation. We also support federal legislation to codify these basic open internet principles. Only federal legislation will ensure that there are stable, strong and permanent rules that apply across the internet ecosystem. In contrast, individual state laws could fracture the internet to the detriment of investment, innovation and economic development, and they simply are not technologically feasible.

Sincerely,

Joe York
President — AT&T Florida, Puerto Rico & US-VI

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November 01, 2017

Join me this Veterans Day to Thank Our Heroes

Posted by Joe York

Veterans Day is a day of reflection. Reflecting on our country’s past. Reflecting on where we are today. And, most importantly, reflecting on those who fought for our freedoms.

AT&T has a long history of supporting our military and First Responders. We’ve committed to hiring 20,000 veterans by the year 2020. We’re also using our talents to construct a public safety broadband network called FirstNet to connect our First Responders in new ways.

In Ponte Vedra Beach, we are supporting K9s for Warriors’ Patriotic Paws Dog Walk. K9s For Warriors is the nation’s largest provider of service dogs to 9-11 military veterans suffering from Post-traumatic Stress Disability and/or traumatic brain injury. The dog walk, which takes place before the Jacksonville Jaguars NFL Veterans Day game, will help raise more funds for K9s for Warriors’ mission to empower service men and women with dignity and independence as they return to civilian life.

On Veterans Day and every day, we are thankful for our service members.

Join me this Veterans Day in thanking our heroes for their bravery and sacrifices.

Veterans day

To join us in thanking a veteran or military family, share a photo, video or a simple note of gratitude on social media using #ThankOurHeroes.

We are proud to join our voices together with a message to veterans: thank you for your service!

Sincerely,

Joe York
President — Florida

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October 24, 2017

Rescue. Reconnect. Rebuild.

Posted by Joe York

Dear Colleague,

It’s hard to believe that there are only 3 months left in 2017. We have accomplished so much but, as always, there is more work to be done. That’s because at AT&T we find answers to the hard questions Florida and the rest of our country face. And it's you, and the rest of the AT&T family, that make this all possible. As I am sure you already know, many members in our family have weathered 4 unprecedented natural disasters just weeks apart. I want you to know that we as a company have their backs, just like they have ours. The road to recover will be long, and we will be with them every step of the way.

Sincerely,


Joe York
President — AT&T Florida, Puerto Rico & US-VI



relief

Two earthquakes in Mexico and a trio of hurricanes in Puerto Rico, U.S. Virgin Islands, Houston, Louisiana and Florida have left widespread damage.

In our efforts to restore service to these areas, we've had great collaboration with government officials and others. Our people — doing the difficult, exhausting work — are making a tremendous difference.

During Hurricane Harvey, AT&T technician Hector Carrillo hauled water out of the AT&T Southwest Houston central office — 5 gallons at a time — until it could be restarted. By the time EHS arrived, Hector had removed 140 gallons of water, totaling 28 trips in waist-deep water!

There’s no doubt these disasters were merciless — 4 disasters in 4 regions in 4 weeks is hard to fathom. Many people in these communities are hurting. And there's still massive restoration to be done. But we're dedicated to seeing it through for our employees, customers and communities.

See below for a summary on our response and ongoing efforts.



Mexicodonation

Across Mexico, buildings collapsed, and there were many fires and gas leaks. Transportation systems were shut down, including highways, parts of the subway system and parts of the Mexico City airport.

Our teams continue to work around the clock and have made great progress on our network. However, the country is still under a national emergency. We are supporting CENACED, an organization actively working to aid relief efforts in Mexico and have given our customers in Mexico an option to support those affected by the earthquake by donating to the organization.



Puerto Rico and U.S. Virgin Islands list

As the people of Puerto Rico and the U.S. Virgin Islands face a long road of recovery, we’re bringing much-needed relief. Significant storm damage, power outages and flooding interrupted service throughout the regions.

In Puerto Rico, a total power outage has affected movement and distribution of relief supplies, but John Donovan, AT&T Communications CEO, and our Network team landed in San Juan to help assess damage, develop recovery plans and donate bottled water, generators and other supplies.

In the meantime, we set up a website that will let anyone stateside (regardless of carrier) to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico. Thus far, thousands of people have signed up. When the Puerto Rico-based customer’s cell phone connects to our network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.

We are also focused on network restoration in the U.S. Virgin Islands. We’ve set up a portable cell site in St. Thomas. Some network services have been restored there and throughout the rest of the Virgin Islands.

We continue to work closely with local authorities. And we're ready to begin work just as soon as we can do it safely.



Florida

Our wireless network is operating normally. The number of wireline customers without service is shrinking. We’ve brought in more than 100 additional technicians from outside Florida. More than 98% of affected network equipment is back in service. We’re adding power equipment where needed to maintain and restore wireline service. We have more than 180 wireline facilities on battery power and more than 90 on generator power.

So far, we’re working to replace more than 800,000 feet of cable. More than 1,500 utility poles have been broken or damaged and need to be replaced.



Texas and Louisiana

While Harvey resulted in terrible flooding, Irma left severe wind damage. The devastation wrought by these disasters will require a long-term effort to rebuild. The one bright spot in all this is that we're making solid progress restoring our operations in those areas. We've accomplished a lot in our response to Harvey.

All our stores are open in South Texas and Louisiana. Our wireline and wireless networks are operating business as usual. Accessibility and safety for our teams on the ground were a major concern. But in working around the clock with officials, we were able to find ways to get into many areas.

Response

Be sure to check out a blog post by Joan Marsh, AT&T executive vice president, Regulatory & State External Affairs, titled The Tale of Three Storms.

For live AT&T Response and Updates on the recent natural disasters, please visit the AT&T Newsroom. For updates in Spanish, please visit our AT&T Spanish Newscenter.

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October 23, 2017

More competitive tax rates will fuel investment, encourage hiring and increase wages

Posted by AT&T Florida Team

tax

We know that when more people are working, they have more money to spend. And, when investment increases, so does economic activity and hiring.

We have a once-in-a-generation opportunity to make the United States more competitive globally and to unlock domestic investment and job creation by businesses of all sizes.

Fixing our broken tax code — which just about everyone agrees is too complex and confusing — is essential to jump-starting private sector investment and accelerating economic growth.

At AT&T, we are confident that these reforms will encourage all businesses to step up their capital investment plans. Indeed, significant and comprehensive tax reform will put AT&T in a position to invest more, such as in efforts to expand our broadband fiber and wireless build-out.

Find out more about meaningful tax reform. 

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September 19, 2017

Information about Hurricane Irma recovery and AT&T service

Posted by Joe York

I want to take a moment to thank the men and women of AT&T Florida and our co-workers around the country who have worked so hard to prepare our networks to meet the challenges of natural disasters.

Overall our networks performed well during Hurricane Irma. Our wireless services in Florida are operating normally. We have made significant progress in restoring wireline services for customers in Florida, with more than 90% of affected network equipment back in service. Our technicians are working to restore service to the remaining customers as quickly and safely as conditions allow. The majority of these customers are in the Miami and Palm Beach areas.

To help address these issues, we have deployed hundreds of generators and have many sites operating on battery power to keep our customers connected. I assure you that our technicians are working to restore service to affected areas as quickly and safely as conditions allow.

In the meantime, as power is restored to homes, U-verse customers can try these immediate steps to test their service:

U-Verse Gateway
Confirm the Power, Broadband, and Service lights on your gateway are green. If your lights are not green, power cycle your modem or gateway by unplugging the power cord on the unit from the wall outlet. Then, wait two minutes and plug the power cord it back in. Reboot your computer or device.

U-Verse Receiver
Restart your receiver by holding the POWER button down for 10 seconds and, then, by pressing it again to restart. This process takes 5 to 8 minutes to complete and will impact any DVR recording in progress.

While these steps will help some customers, others may remain without service as a result of continuing power outages that affect our equipment or as a result of our ongoing repair and restoration efforts.


AT&T is committed to serving our Florida customers.

Should you experience any technical repair issue with your AT&T service, please contact the applicable department, using the corresponding number or email provided below:

  • Residential Wireline Repair for Phone and/or Internet: 877.737.2478 or www.repair.att.com
  • Business Wireline Repair for Phone and/or Internet: 866.620.6900 or www.repair.att.com
  • U-verse Customer Service: 800.288.2020
  • Wireless Customer Service: 611


Again, we appreciate your patience as our technicians continue working to restore service to affected areas as quickly and safely as conditions allow.

Sincerely,


Joe York
President — AT&T Florida, Puerto Rico & US-VI


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