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Five Facts about Landlines from AT&T Illinois

1. Traditional landline phone service from AT&T is not going away anytime soon.

No one will be left behind. We value our customers, and we want to keep them. That is why AT&T is upgrading the technology for home phone service.

2. Illinois is the 20th state to enact a modern communications law, and AT&T still sells and provides traditional landline service to customers in all of those states, including Illinois.

3. The new Illinois law helps plan for the eventual transition to only the technologies that customers overwhelmingly prefer today -- modern landline service and wireless service.

While the timetable for that transition is undetermined at this time, it could take a number of years.

4. About 90 percent of households in AT&T Illinois traditional territory already moved to modern landlines or wireless for home phone service.

In AT&T Illinois traditional phone territory, estimates show that nearly four times as many customers get their home phone service from modern landlines (from U-verse or cable providers) than from old copper landlines. Modern landlines are here to stay. Prices for modern landline phone and wireless service are generally less expensive than the average old traditional landline service.

5. Illinois legislators included some of the most significant consumer protections of any modern communications law in the country.

The new law ensures that residential customers who still use AT&T traditional landline service must have access to voice calling and reliable 911 service at home from a modern landline or wireless voice service. Eventually, when this transition moves forward, the process for residential customers will include a minimum of four notices to customers, a process at the Illinois Commerce Commission that could take as long as 255 days, followed by a process at the Federal Communications Commission.


Fact Sheet: New Telecom Law

2017 Illinois communications modernization

New Illinois communications was passed by Illinois state lawmakers with overwhelming, bi-partisan support. The final vote totals for passage were:

Illinois House: Bill passed 90-22
Illinois Senate Bill passed 43-1

Illinois is the 20th of 21 states to adopt a modern communications law (where AT&T is the traditional service provider.) These states include Wisconsin, Indiana, Michigan, Ohio, Texas and Florida.

Benefits of Illinois’s New Telecom law

1. Attracts investment in networks & services people use today

A modern communications law attracts investment in the modern networks that deliver connections to what consumers want and need, including: talking, texting, videos, internet and more.

2. Helps Illinois business create jobs

For every $1 million invested in high-speed internet networks, an estimated 20 jobs are created. (PPI estimate)

3. Levels the playing field to increase competition

Levels the playing field and encourages more competition. Current state law requires AT&T, but not its competitors, to invest in the outdated services.

4. Establishes strong customer protections

The new law includes among the strongest customer protections of a modern communications law in the country.

It ensures that residential customers who still use AT&T traditional landline service must have access to voice calling and reliable 911 service at home from a modern landline or wireless voice service.

Eventually, when this transition moves forward, the process for residential customers will include a minimum of four notices to customers, a process at the Illinois Commerce Commission that could take as long as 255 days, followed by a process at the Federal Communications Commission.


Statement on AT&T traditional landline service attributable to AT&T Illinois President Paul La Schiazza:

It’s important for our Illinois customers to know that traditional landline phone service from AT&T is not going away anytime soon. Illinois is the 20th state to enact a modern communications law, and AT&T still sells and provides traditional landline service to customers in all of those states, including Illinois.

We value our customers, and we want to keep them. That is why AT&T is upgrading the technology for home phone service. While most customers are enjoying updated technologies today, including wireless service and modern landline service, AT&T currently continues to sell and provide traditional landline phone service to our customers.

The new Illinois law helps plan for the eventual transition to only the technologies that customers overwhelmingly prefer today -- modern landline service and wireless service. While the timetable for that transition is undetermined at this time, it could take a number of years.”


Illinois Customer Protections and FCC Process

In addition to attracting investment in high-speed internet infrastructure that creates jobs, the new Illinois telecom law offers important protections to customers as part of the transition process to modern technology networks and services.

Nearly 90 percent of households in AT&T Illinois traditional service territory have already moved to modern landlines (VoIP) or wireless home phone service from AT&T or other providers and that percentage will increase as additional customers continue to make the move.

The new law includes special Illinois customer protections
  • The law establishes an added layer of customer protection for remaining residential AT&T old technology customers in Illinois. (Only about 10 percent of AT&T legacy service territory households remain on the old technology.)
  • Those customer protections will ensure remaining old technology customers have access to home phone service with 9-1-1.
Federal government process will also take place before the final transition
  • Before the final transition to all internet-based voice services and networks can advance, there will be a federal government process at the FCC.
Customer communication notices
  • Throughout the transition processes, residential customers who still subscribe to old technology traditional landline service from AT&T will receive at least 4 notices.
  • The first notice to residential customers is required be sent a minimum of 255 days prior to AT&T commencing the FCC process.