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January 11, 2018

AT&T working to bring 5G to New York

Posted by Marissa Shorenstein

Fast and reliable Internet service is for many a part of everyday life. Families, students, businesses and professionals from every sector rely on wireless Internet service to stay connected and on the go. At AT&T we’re committed to providing our customers excellent wireless service not just for today, but also for the not-so-distant future. That’s why I’m writing today.

We recently surveyed business leaders across Upstate New York to explore how quality, reliable, high-speed, high-capacity wireless connectivity is essential for Upstate’s cities and towns to compete with neighboring regions and to continue participating in the innovation, startup, and high-tech industries of the future. The survey specifically examined the contribution to the State’s economic development plans of new Small Cell technology — shoebox-sized equipment installed by cellular carriers, like AT&T, to improve connectivity and speed, and to help wireless networks handle increasingly large amounts of traffic.

Small cell

Upstate business leaders unequivocally said recent tech-enabled economic successes are directly related to the availability of modernized wireless Internet access, and they are depending upon policymakers to facilitate the development of that new technology.

The Buffalo News reported: “Businesses want better high-speed wireless.” The Rochester Business Journal said: “Upstate needs high-speed data." For a copy of AT&T’s report, click here.

Then, last week, the Progressive Policy Institute released a report examining how the conditions in Upstate New York — and, in particular, the region from Buffalo to Rochester to Syracuse — are ripe for attracting and retaining digitally-driven manufacturing, commonly referred to as “Internet of Goods” industries. These innovative enterprises, much like the top-notch healthcare and higher education institutions across Upstate, need high-speed, high-capacity broadband network infrastructure to sustain their success and growth.

QuoteIn New York, AT&T is actively engaging all aspects of government to deploy small cell infrastructure, working to provide the best possible experience today while laying the foundation for tomorrow’s wireless capabilities.

To learn more about AT&T’s leadership in the Internet of Things and Smart Cities evolution, please click here.


Marissa Shorenstein
President — AT&T Northeast Region

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November 09, 2017

Join me this Veterans Day to Thank Our Heroes

Posted by Marissa Shorenstein

Dear Friends,

Veterans Day is a day of reflection. Reflecting on our country’s past. Reflecting on where we are today. And, most importantly, reflecting on those who have fought and those who continue to fight for our freedoms.

AT&T has a long history of supporting our military and First Responders. We’ve committed to hiring 20,000 veterans by the year 2020. We’re also using our talents to construct a public safety broadband network called FirstNet to connect our First Responders in new ways.

We are also very excited to be contributing $25,000 as part of Thank Our Heroes initiative to support a veteran’s outreach organization in New York State later this month to upgrade their technology resources and to provide computer and IT workforce training for veterans looking to retool for the innovation economy. More news on this contribution to come shortly.

For now, I can proudly share with you some of AT&T’s charitable activities around the Empire State to celebrate and provide assistance to veterans and their families.

Walk a mileFor the third straight year, AT&T was the top supporter for the Veterans Miracle Mile Center annual “Walk a Mile in Their Boots” fundraiser to honor veterans and active duty service members in the Capital Region. More than 250 participants had the unique opportunity to strap on a pair of “Mickey Mouse Boots” (the preferred footwear of the U.S. military) in extreme weather and for combat protection, so they could have the full experience of wearing the 12 pounds of boots for the mile course. Among the walkers were local AT&T employees who are veterans and part of AT&T’s Veterans Employee Resource Group dedicated to giving back to men and women in New York State who have served our country.

AT&T is proud to be teaming up again this month with Sen. Joseph Griffo, Sen. George Amedore and the nonprofit Cell Phones For Soldiers to encourage their communities to help troops and veterans call home by recycling their old cellular phones and tablets. In each of the senators’ districts, there are designated drop off locations, including all AT&T stores, until mid-December. All proceeds from the recycled devices will be used to purchase long distance calling cards for troops at home and abroad.
Cells for VetsFor every donated phone valued at $5 in recycled parts, Cell Phones For Soldiers is able to provide 2 ½ hours of free international talk time to deployed troops and veterans via calling cards. The collection drive in both of the senators’ districts provides a way for the community to help ensure soldiers and veterans stay connected with their families and friends. AT&T has been a major supporter of Cell Phones For Soldiers for many years and collects mobile devices throughout the year at all of our stores to benefit the charity and help connect active troops and veterans with loved ones all year round.
Cells for vets2In New York City, AT&T is honoring veterans with free admission to the New-York Historical Society for all New Yorkers on Veterans Day and for veterans from Friday, Nov. 10, through Sunday, Nov. 12. In addition to the permanent collection celebrating those who have served our country, the current exhibit on the Vietnam War depicts service during the era. Visitors can learn about the experiences of our nation’s heroes and the challenges that many face today through performances, talks, programs and family friendly activities.

cells for vets 3On Veterans Day and every day, we are thankful for our service members.

Join me this Veterans Day in thanking our heroes for their bravery and sacrifices.

Veterans day

To join us in thanking a veteran or military family, share a photo, video or a simple note of gratitude on social media using #ThankOurHeroes.

We are proud to join our voices together with a message to veterans: thank you for your service!


Marissa Shorenstein
President — AT&T Northeast Region

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October 17, 2017

Finding answers to New York's hardest questions

Posted by Marissa Shorenstein

As I am sure you already know, many members in our family have weathered 4 unprecedented natural disasters just weeks apart.I want you to know that we as a company have their backs, just like they have ours. The road to recovery will be long, and we will be with them every step of the way.

The true heroes of these natural disasters are the thousands of first responders that risked their lives to help save others. AT&T salutes these brave and selfless individuals; this is why the Company is so dedicated to providing our nation’s first responders the state-of-the-art network and communication tools to help them do their heroic jobs more efficiently and safely through FirstNet. Together with the First Responder Network Authority, we will unlock innovation and an ecosystem to fully support next generation tools that will help save more lives.

Thanks for reading,

Marissa Shorenstein
President — AT&T Northeast Region


Two earthquakes in Mexico and a trio of hurricanes in Puerto Rico, U.S. Virgin Islands, Houston, Louisiana and Florida have left widespread damage.

In our efforts to restore service to these areas, we've had great collaboration with government officials and others. But our people — doing the difficult, exhausting work — are making a tremendous difference.

During Hurricane Harvey, AT&T technician Hector Carrillo hauled water out of the AT&T Southwest Houston central office — 5 gallons at a time — until it could be restarted. By the time EHS arrived, Hector had removed 140 gallons of water, totaling 28 trips in waist-deep water!

There’s no doubt these disasters were merciless — 4 disasters in 4 regions in 4 weeks is hard to fathom. Many people in these communities are hurting. And there's still massive restoration to be done. But we're dedicated to seeing it through for our employees, customers and communities.

See below for a summary on our response and ongoing efforts.


Across Mexico, buildings collapsed, and there were many fires and gas leaks. Transportation systems were shut down, including highways, parts of the subway system and parts of the Mexico City airport.

Our teams continue to work around the clock and have made great progress on our network. However, the country is still under a national emergency. We are supporting CENACED, an organization actively working to aid relief efforts in Mexico and have given our customers in Mexico an option to support those affected by the earthquake by donating to the organization.

Puerto Rico and U.S. Virgin Islands list

As the people of Puerto Rico and the U.S. Virgin Islands face a long road of recovery, we’re bringing much-needed relief. Significant storm damage, power outages and flooding interrupted service throughout the regions.

In Puerto Rico, a total power outage has affected movement and distribution of relief supplies, but John Donovan, AT&T Communications CEO, and our Network team landed in San Juan to help assess damage, develop recovery plans and donate bottled water, generators and other supplies.

In the meantime, we set up a website that will let anyone stateside (regardless of carrier) to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico. Thus far, thousands of people have signed up. When the Puerto Rico-based customer’s cell phone connects to our network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.

We are also focused on network restoration in the U.S. Virgin Islands. We’ve set up a portable cell site in St. Thomas. Some network services have been restored there and throughout the rest of the Virgin Islands.

We continue to work closely with local authorities. And we're ready to begin work just as soon as we can do it safely.


Our wireless network is operating normally. The number of wireline customers without service is shrinking. We’ve brought in more than 100 additional technicians from outside Florida. More than 98% of affected network equipment is back in service. We’re adding power equipment where needed to maintain and restore wireline service. We have more than 180 wireline facilities on battery power and more than 90 on generator power.

So far, we’re working to replace more than 800,000 feet of cable. More than 1,500 utility poles have been broken or damaged and need to be replaced.

Texas and Louisiana

While Harvey resulted in terrible flooding, Irma left severe wind damage. The devastation wrought by these disasters will require a long-term effort to rebuild. The one bright spot in all this is that we're making solid progress restoring our operations in those areas. We've accomplished a lot in our response to Harvey.

All our stores are open in South Texas and Louisiana. Our wireline and wireless networks are operating business as usual. Accessibility and safety for our teams on the ground were a major concern. But in working around the clock with officials, we were able to find ways to get into many areas.


Be sure to check out a blog post by Joan Marsh, AT&T executive vice president, Regulatory & State External Affairs, titled The Tale of Three Storms.

For live AT&T Response and Updates on the recent natural disasters, please visit the AT&T Newsroom. For updates in Spanish, please visit our AT&T Spanish Newscenter.

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October 16, 2017

FirstNet momentum: 27 states and territories transform first responder communications with FirstNet

Posted by AT&T New York Team


StatesNearly half of the country has moved to modernize communications for fire, police, emergency medical services (EMS) and other public safety personnel who bravely protect and serve their communities.

As of Oct. 17, 27 states and territories have announced their decision to opt in to the FirstNet network — America’s only communications platform purpose-built for public safety. Both AT&T* and FirstNet committed significant resources to improve communications among first responders and members of the public safety community. With an opt-in decision, FirstNet, together with AT&T, bears the financial risk associated with the network in each state or territory and will require no additional financial resources from the state or territory to deploy or operate the network.

The FirstNet network is the only wireless, broadband network specially designed through consultation and feedback from public safety to ensure it meets their current and future technology needs. States have received their updated state plans.

For more information on a governor’s decision to opt in, go to Opt-in updates can be tracked here: For information on subscribing to FirstNet, please go to

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September 06, 2017

Why the focus on STEM in New York

Posted by AT&T New York Team

 AT&T’s commitment to science, technology, engineering and math (STEM) education was in full swing this summer from one end of New York to the other. We’ve supported and collaborated with programs teaching students unique skills — ranging from 3-D printing of prosthetic hands for children in need to learning about drone technology to developing farm and food technology tools and other interactive STEM experiences. 

So, why the focus on STEM in New York?

  • The tech industry needs a capable and diverse pipeline of employees to fuel 21st century jobs. At AT&T, almost ¾ of recent student hires — including interns — begin their career in a technology centric area. Today, the need for qualified employees is outpacing their availability.
  • Many high-paying STEM jobs go unfilled as candidates lack necessary technical skills, training or post-secondary degrees.
  • By 2020, there is likely to be a shortage of approximately 40 million high-skilled workers and 45 million medium-skilled workers.
  • STEM workers typically earn 26% more than those in non-STEM positions.

Here are just a few of the STEM programs AT&T has supported this summer: 




In New York City, AT&T continued to support the Girls Who Code Summer Immersion Program, a free, 7-week program that teaches 10th- and 11th-grade girls coding and introduces young women to tech jobs. This is our 5th year with the program and this summer we’re hosting 7 programs in our offices across the country, including a program in New York City. AT&T has also expanded its support of coding this summer in New York City by continuing to work with All Star Code, a tech education nonprofit that provides computer science training for qualified young men of color, to better position these young men for acceptance to college and, ultimately, for careers in the tech industry.

AT&T also supported the College of Staten Island’s STEM program, which prepares 20 high school students to succeed in college-level math courses by reinforcing pre-college math skills and exposing students to real world sociological, political and anthropological ideas. In addition, AT&T supported the Kingsborough Community College Science Innovation Initiative, a 5-week program during which 30 high school students presented entrepreneurial opportunity ideas in food and farm technology and gained valuable STEM skills.


Western NY

NY Gender gap

 In Western New York, AT&T has been busy this summer collaborating on 3 different programs to provide students with STEM literacy. We worked with the WNY STEM Hub to host Hand in Hand Powered by AT&T, a 2-week program for local and international students in need. The program teaches students to learn how to make prosthetic hands via computer design and 3D printing. The program used open source resources provided by e-NABLE, an online global community made up of individuals from all over the world who are utilizing 3-D printers to create free 3-D fabricated hands and arms for those in need of an upper limb assistive device. For the second year, we worked with the WNY STEM Hub to provide the Girls Coding Project Powered by AT&T, the region’s only all-girl coding camp designed to help encourage more girls to follow technology and coding education and career pathways to help bridge the gender gap in the technology industry. In addition, we also collaborated with the Buffalo Center for Arts and Technology to provide more than 40 students with the STEM skills needed to create a full-length documentary video project on civic duty. This innovative initiative allowed students to learn the skills and work with the technology necessary to create film and multimedia projects. As video content continues to become more and more popular, this is quickly becoming an increasingly valuable trade. In addition, it provides the students with a unique opportunity to learn valuable lessons on civic engagement, public duty and what it entails to be a public servant. 

Central NY

Central NY STEM

In Central New York, AT&T also addressed the issue of the gender gap in technology education and careers by working with the CNY STEM Hub to offer the second annual AT&T and CNY STEM Hub Summer Camp for Young Women, the region’s only all young women high school summer program that focuses on STEM disciplines. The program also addressed the brain drain issue in the region, by focusing specifically on STEM technology-related careers at the forefront of Central New York’s growing innovation economy, to showcase the burgeoning career opportunities in the region. Participants learned computer coding basics, drone technology, robotics, 3-D printing and computer science literacy, among other more traditional STEM-related topics.


NY social good


 In the Capital Region, AT&T teamed up with the Tech Valley Center of Gravity to create Give Kids a Hand Powered by AT&T, a program that offered 24 students an opportunity to learn to create prophetic hands for local children and adults in need. The program, similar to the one in Western New York, was a multiple-week workshop that provided them experience creating prosthetic hands using 3-D printing technology and incorporating basic knowledge of anatomy, fundamental technology skills in engineering design, computer coding and advanced fabrication. The students also learned how technology can be used for social good, and they learned to help those who have a disability live a more independent life. The program also utilized online open source resources provided by e-NABLE.


Rochester and the finger lakes regionFinger lakes STEM

In Rochester and the Finger Lakes region, AT&T collaborated with Finger Lakes STEM Hub and a number of organizations in a pilot program for Rochester School District students to develop needed STEM skills. Technology and Careers in Rochester Powered by AT&T utilized online lessons and resources, incorporated with interactive exhibits and hands-on career exploration activities aligned with the course curriculum. The program also included field trips to the Rochester Museum & Science Center and local businesses to build curiosity and interest in construction, manufacturing, transportation, energy and power through its interactive exhibits.

Our support of STEM-focused programs grows out of the Company’s long-standing support of educational programs in New York State through AT&T Aspire. With a commitment of $400 million since 2008, AT&T Aspire is the company’s signature philanthropic initiative that drives innovation in education by bringing diverse resources to bear on the issue, including funding, technology, employee volunteerism and mentoring. Aspire is one of the nation’s largest corporate commitments focused on school success and workforce readiness by creating new learning environments and educational delivery systems to help students succeed and prepare them to take on 21st century careers.

Though the summer is coming to an end, AT&T’s commitment to STEM education programs for New York State students is not. This fall and winter, the Company is collaborating with a number of organizations, colleges and municipalities to support STEM and technology education opportunities across the Empire State to ensure our future workforce is prepared and equipped with the skills necessary to keep New York an innovation leader.

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July 20, 2017

Small Cells: Preparing for the future of wireless

Posted by Marissa Shorenstein

It’s an exciting time to work in the communications technology industry. More than ever, consumers and businesses are relying on mobile devices to connect to everyone and everything they can.

From January 2007 through December 2016, AT&T experienced a 250,000% increase in data usage on our network. And, as streaming video continues to become more prominent and new apps and services are introduced, this growth in data usage will continue to rise.

With this mounting pressure on the mobile network, AT&T is developing additional innovative ways to enhance its existing networks, prepare for the technologies of the future — such as 5G, smart cities and new developments in the Internet of Things (IoT) — and provide the best possible experience for our customers.

With these ends in mind, we need to make installing critical infrastructure, such as “small cells,” easier. By providing more targeted network capacity, small cells can make the wireless internet we depend on faster and more reliable.

So far, Arizona, Colorado, Florida, Indiana, Iowa, Kansas, Minnesota, North Carolina, Texas, Vermont and Virginia have passed smart, forward-looking legislation that will accelerate the deployment of small cells. California and Wisconsin are among the other states carefully considering small cell legislation to remove existing barriers and pave the way for providers to deploy small cells and upgrade wireless networks. And, in Delaware, small cell legislation passed in the state legislature and is awaiting the governor’s signature.

In New York, AT&T is actively engaging with local governments across our state on the deployment of small cell infrastructure, working to provide the best possible experience today while laying the foundation for tomorrow’s wireless capabilities.

As we work to expand and implement this new technology across our network, some will undoubtedly ask, “What does the future hold for high-speed wireless internet?” The possibilities are endless. With increased connectivity speeds and network capacity, small cell deployment will help enhance and support a host of innovative services, such as telemedicine, connected cars, distance learning, smart homes, smart farms and even entire Smart Cities, with each contributing to a stronger, more connected New York.

To learn more about AT&T’s leadership in the Internet of Things and Smart Cities evolution, please click here.

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May 22, 2017

AT&T honoring our nation’s heroes

Posted by AT&T New York Team

Carry The Load

While we are grateful for our nation’s heroes every day, Memorial Day offers a national day to honor the men and women who gave their lives in service to our country.

At AT&T, we know our nation’s service men and women make sacrifices to protect our country and our freedoms. It is an honor to support them, and this year AT&T is a proud sponsor of Carry The Load.

Carry The Load works to bring all Americans together to participate in honoring our nation’s heroes every day. This includes a national, 6,200-mile relay where veterans and citizens honor those heroes’ sacrifices and take a turn experiencing the weight of a rucksack. All of the money raised at this event goes directly to support Carry The Load’s Continuum of Care program, where partner charities are on the front lines to help those heroes and their families who have given so much to this country.

In 2003, AT&T employee Matt Foster, then a soldier in the US Army, left his family, friends and future wife for an active duty deployment. His Forward Operating Base (FOB) would often go on “Comms Blackout,” which usually meant a soldier on his FOB had been killed or seriously injured and their family was being officially notified. It’s that experience that led Matt to get involved with Carry The Load.

We know our nation’s service men and women make sacrifices to protect our country and our freedoms. As a company, it is an honor to support them. As a supporter of this year’s Carry The Load, AT&T is proud to stand behind all participants across the country, and those in New York at the East Coast kick off. Learn more about how to get involved and see the full relay route from coast to coast here.

Comment to show your support below.

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April 19, 2017

AT&T ranks #1 in Telecom globally in FORTUNE’s Most Admired Companies for third year in a row

Posted by AT&T New York Team

3 years in a rowAT&T Also Ranked Among World's Top 50 Most Admired Companies 

AT&T* was recognized recently by FORTUNE magazine as the Most Admired Telecommunications Company in the world in 2017 for the third year in a row.

“Our industry has never been more dynamic than it is right now. And that makes this recognition particularly meaningful,” said AT&T Chairman and CEO Randall Stephenson. “It’s really a tribute to the hard work and customer commitment of each and every employee in the AT&T family.”

The publication also placed AT&T at #37 among the Top 50 Most Admired companies in the world. This is our fourth year on the Global Top 50 list. AT&T is also the only communications company on the list. We ranked first in all 9 attributes again, including innovation, financial soundness and quality of products/services.

FORTUNE’s Most Admired Companies lists are among the most highly respected indicators of corporate performance and reputation.

Read more here.

*From FORTUNE Magazine, March 1, 2017. ©2017 Time Inc. FORTUNE and The World's Most Admired Companies® are registered trademarks of Time Inc. and are used under License. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, AT&T.

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April 18, 2017

Share your story: Celebrating service this National Volunteer Month

Posted by AT&T New York Team

For more than 100 years, AT&T employees have given their time, talent and resources to causes that matter most to them. When it comes to making an impact in our communities, every minute of service counts. Every moment taken to mentor a student, clean up after a natural disaster, or walk a dog at a local shelter adds up to make a lasting impact. Last year, those moments added up to more than 5.4 million hours of volunteer service from our employees!

As part of National Volunteer Month, we’re celebrating the more than 4,200 AT&T employees who have received the President’s Volunteer Service Award (PVSA) for 2016. The PVSA is an initiative of the Corporation for National and Community Service (CNCS) and is administered by Points of Light. It recognizes individuals who have demonstrated a sustained commitment to volunteer service by spending more than 100 hours volunteering in the previous year. It’s inspiring and encouraging to think about the lives touched through these acts of kindness.

Throughout April, we are taking the time to say “thank you” to all of our employees — including the more than 41 employees who received the PVSA in New York this year — who are making communities better by volunteering and supporting causes they believe in. We also want to hear your stories of volunteerism!

We live by what we give

Congratulations to the 2017 New York PVSA winners:

PVSA New York winners
See more here.

Share your National Volunteer Month story as a comment below.

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February 27, 2017

Six New York based charities will square off against charities across America

Posted by Marissa Shorenstein

Click here to get in the game!Friendly rivalry will help nonprofits win big – including 6 based in New York State — and you can join in the fun! AT&T is teaming up with Brackets For Good to host Brackets For Good USA, the first national online bracket-style fundraising competition.

From Feb. 24 through March 31, 64 nonprofits will compete for donors’ support, with every dollar donated earning 1 “point” to help them advance to the next round. New York based charities, Girl Scouts of the USA, Girls Who Code, International Rescue Committee, New York Cares, Sports & Arts in Schools Foundation and Teach For America, will square off against charities across America. The nonprofits get to keep their donations, and the winner takes home an additional $100,000 from an AT&T contribution to Brackets For Good.

It’s competitive giving — and everybody wins. Learn more and support your favorite nonprofit today at!

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