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September 21, 2018

AT&T, Softbox and Merck Test Connected Payloads and Drone Flights to Deliver Medical Supplies in Puerto Rico

Posted by AT&T Puerto Rico

A Flying Smartbox From AT&T and Softbox Shows How IoT Can Help Safely Deliver Vital Medicines in Crises

AT&T* is taking part in a proof of concept with Softbox to test connected medical payloads carried by drones.  The goal? Successfully and safely deliver temperature-sensitive medicines using drones.

An LTE-connected drone carrying Softbox’s thermal-insulated packaging system “Skypod,” which includes a smartbox powered by AT&T’s Internet of Things (IoT) technology, successfully completed demonstration flights. The field trial with Merck, the pharmaceutical company, took place in locations across Puerto Rico. Softbox, based in the UK, provides specialist temperature control packaging to the pharmaceutical industry. 

“Merck is pleased to collaborate on this innovative new model for delivering medicines to patients in areas affected by natural disasters,” said Brenda Colatrella, executive director, Corporate Responsibility at Merck. “We’re proud of our long history of expanding access to our medicines and vaccines and collaborating to provide humanitarian assistance. The drone test flights give us hope that we will be able to provide a reliable supply of our medicines for disaster.”

AT&T’s IoT technology tracks the Skypod with data viewed on a web and mobile app dashboard. The data includes near-real time external and internal temperatures of the box and its location. Light exposure data helps signal if there is box tampering during daylight, by determining if the box is open or closed. 

The dashboard app will flash alerts to help drive appropriate action. For example, it will send an alert if there is a change to the temperature range of 2°C to 8°C. It will also send an alert if the drone goes outside of defined geofencing parameters. 

AT&T and Softbox have adapted the Skypod from a connected flask prototype developed in the AT&T Foundry, which they showcased earlier this year. The AT&T Foundry is a network of innovation centers that collaborates with startups, technology providers and enterprises to move ideas to market faster through rapid prototyping. It moved the IoT sensors that track temperature and location from the lid of the original prototype and fit them into the smartbox.

“We’re proud to be working with AT&T in this dynamic, industry-first trial. The connected Skypod could be rapidly deployed globally in times of humanitarian disaster relief,” said Softbox Technical Director Richard Wood.


Softbox and Laptop

Softbox and Drone

Puerto Rico Building

The connection that makes it possible

The AT&T Global SIM and AT&T Control Center connect and manage the Skypod’s sensor data transmission. The web and mobile app reporting dashboard uses the AT&T Asset Management Operations Center. 

The drone is also connected to the AT&T network, providing a communications path for flight plan and telemetry data between the drone and ground control system.

Last year, AT&T deployed the helicopter Flying COW (Cell on Wings, cell site on a drone) in Puerto Rico following Hurricane Maria. It was the first time a drone had been used to connect residents with their mobile phone services after a disaster.

“With the 2018 hurricane season upon us, we are thinking about the devastation caused by Hurricane Maria last year. This trial is a fantastic example of ‘IoT for Good,’ showcasing that it’s possible for connected medical drones to deliver vital medicines to people in times of disaster,” said AT&T Region President for Europe, the Middle East and Africa, John Vladimir Slamecka. 

To learn more about AT&T IoT solutions, go to www.business.att.com/solutions/Portfolio/internet-of-things/.


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About Softbox

Softbox is an award-winning temperature control packaging innovator that has been designing and producing high performance passive temperature control packaging solutions for over 20 years. We offer consistent quality to our clients from our strategically located global manufacturing sites throughout Europe, Americas, India and Asia Pacific.

We have formed long standing partnerships with the world's leading pharmaceutical, clinical research, biotech and logistics companies, and apply innovative thinking to overcome the challenges that our clients face in managing the Cold Chain when shipping temperature sensitive clinical trial and commercialised products.

For more information about Softbox and its innovative packaging, visit www.softboxsystems.com

*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation's largest and most reliable network and the nation's best network for video streaming.** We're building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE :T ). Learn more at att.com/CommunicationsNews.

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

May 29, 2018

AT&T Disaster Response Program Keeps Customers Connected During Hurricane Season

Posted by AT&T Newsroom

AT&T* is committed to keeping its customers connected during the upcoming hurricane season. And we’re prepared with a fleet of equipment that can be quickly deployed before, during and after any storm.

“Staying connected during severe weather events is critical,” said Scott Mair, president of Operations, AT&T Technology & Operations. “In the last year alone, we responded to 3 major storms and countless other natural disasters. Our people are experienced, constantly perfecting the process and are ready to respond at a moment’s notice.”

How we prepare our network:

  • Boosting capacity to accommodate increased call volume.
  • Testing the high-capacity backup batteries located at cell sites.
  • Staging extended battery life and portable generators and maintaining existing fixed generators.
  • Topping off generators with fuel at cell sites and switching facilities.
  • Staging generators in safe locations for immediate deployment once a storm has passed.

Response equipment we use in the wake of an event:

  • Mobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
  • Emergency Communications Vehicles (ECVs)
  • Flying Cell on Wings (Flying COWs)
  • Drones
  • A self-sufficient base camp. It’s complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs).
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts.

Our team has spent more than 145,000 hours in the field over the last 25 years. AT&T has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs. We’ve proven time and time again that we are ready and prepared to restore and maintain service if disaster strikes.

Plus, we have new deployables to support first responders as part of our public-private partnership to deliver FirstNet’s nationwide public safety broadband network.

As we prepare, so should you.

Consumers and businesses should have a plan in place. When preparing for an evacuation or shelter-in-place, remember the following.

Customer Tips:

  • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps or putting your phone in Airplane Mode. This may prevent you from using certain features, but it will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. 
  • Keep your mobile devices dry. Our mobile phones can be a lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case or plastic bag. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Back up important information and protect vital documents. Back up insurance papers, medical information and the like to the Cloud or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact, in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down. If the central office is not operational, services like voicemail and call forwarding may be useful.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.
  • Take advantage of the camera on your smartphone. Be sure to use the camera on your phone to take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology.  These services can help you find evacuation routes and track a lost family member’s mobile phone.
  • Be prepared for high call volume and keep non-emergency calls to a minimum. If there is severe weather, chances are many people will be trying call at the same time. This may create network congestion. If you get a “fast busy” signal on your wireless phone or a slow dial tone on your landline phone, hang up, wait several seconds and then try again.
  • Try texting vs. calling. Because it requires fewer network resources, text messages may go through more quickly than voice calls.

Find More Information Online:

Web Site Links:

Related Media Kits:

AT&T Web Site

AT&T Network Disaster Recovery

AT&T Business Continuity for Enterprise

Economist Intelligence Unit Survey

AT&T Vital Connections

Related Fact Sheets:

Hurricane Preparation Tips

Take the preparedness quiz.

Print the preparedness quiz.

Emergency Communications Planning Tips Emergency Tool Kit

Implementing a Holistic Business Continuity and Recovery Strategy

Network Disaster Recovery

*About AT&T
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We have the nation’s largest and most reliable network** and the best global coverage of any U.S. wireless provider. We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. More than 3 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions. 

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

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April 25, 2018

Share your story: Celebrating service this National Volunteer Month

Posted by Joe York, President, AT&T Florida, Puerto Rico and US-VI

Congratulations to all the AT&T employees who received the President’s Volunteer Service Award. As part of National Volunteer Month, we’re celebrating the more than 4,000 AT&T employees who have received this prestigious honor from the President of the United States in recognition of sustained volunteer service.

AT&T employees, for more than 100 years, have given their time, talent and resources to causes that matter most to them. When it comes to making an impact in our communities, every minute of service counts. Our employees continue to inspire us every day by their selfless acts of community service. Working together, we are making a positive impact in communities around the world. 

The PVSA is an initiative of the Corporation for National and Community Service (CNCS) and is administered by Points of Light. It recognizes individuals who have demonstrated a sustained commitment to volunteer service by spending more than 100 hours volunteering in the previous year. It’s inspiring and encouraging to think about the lives touched through these acts of kindness.

Throughout April, we are taking the time to say “thank you” to all of our employees — including the 7 employees who received the PVSA in Puerto Rico this year — who are making communities better by volunteering and supporting causes they believe in. We also want to hear your stories of volunteerism! Share your National Volunteer Month story by leaving a comment below.

Puerto Rico PVSA Recipients
Edwin Montalvo-Ramirez
Jessica Fuentes
Elio Lopez
Luis Segarra-Rivera
Gladynell Cruz
Rafael Gorbea-Class
Idalia Carrión-Algarin

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March 06, 2018

Embassy Suites by Hilton, AT&T partner for community initiative

Posted by AT&T Puerto Rico Team

Hilton and AT&T representatives spend time with Piñones residents during a community breakfast gathering last week.

Embassy Suites by Hilton San Juan Hotel & Casino and AT&T recently got together to spend time with residents of the La Torre sector in Piñones, in Loíza as part of an initiative of Hilton chain’s “Travel with Purpose” program.

With an attendance of 300 residents who gathered at the José Millán basketball court, participants were served breakfast made by the hotel’s Executive Chef, Héctor Prieto. The event took place last week.

Joining the participating residents were representatives from Hilton, AT&T, and the Piñones neighborhood, namely, Yaddie Escobar, director of community affairs of the La Torre sector, Yeiza Figueroa, director of sales and marketing of Embassy Suites by Hilton, Ray Flores, vice president of public affairs at AT&T, Loíza Mayor Julia M. Nazario, Bill Huber, senior vice president of AT&T Network and Ross Bawcum, vice president of AT&T Network — both responsible for the team that came to Puerto Rico to restore services after Hurricane María hit last year.

Both companies have a great commitment to the Puerto Rico community and this event was already in their calendars for 2018.

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February 01, 2018

AT&T apoya el Internet abierto — siempre lo ha hecho, siempre lo hará

Posted by Joe York

AT&T apoya el Internet abierto — siempre lo ha hecho, siempre lo hará — y está de acuerdo con que debe permanecer libre y abierto.

Un Internet abierto y vibrante juega un papel fundamental en impulsar la innovación y el crecimiento en Florida, las Islas Vírgenes de EE. UU., Puerto Rico y la economía de nuestra nación. De hecho, el explosivo crecimiento del Internet fue alimentado y fomentado por las regulaciones ligeras que la Comisión Federal de Comunicaciones (FCC) empleó hasta 2015, cuando cambió el rumbo e impuso regulaciones anticuadas de la era de la Depresión sobre Proveedores de Servicios de Internet (ISP). Esto tuvo un impacto adverso inmediato, ya que la inversión global en banda ancha se redujo en miles de millones. Esta fue la primera vez que la inversión general en banda ancha disminuyó fuera de una recesión, y no es coincidencia que este descenso, sin precedentes, en la inversión coincidiera con la decisión sin precedentes de la FCC de imponer a los proveedores de servicios de Internet normas anticuadas del Título II.

Net NeutralityLa nueva Internet Freedom Order, recientemente aprobada por la FCC, eliminó las regulaciones del Título II y las incertidumbres legales asociadas que habían reducido la inversión en banda ancha y restauró las políticas que provocaron décadas de innovación y crecimiento.

Cuando los proveedores de servicios de Internet (ISP) saben que pueden invertir sin los impactos negativos de una regulación anticuada, es más probable que inviertan más en banda ancha. Esto es especialmente beneficioso para las zonas rurales de los Estados Unidos, donde la viabilidad comercial para la inversión en banda ancha puede ser reto suficiente sin contar con los retos de regulación innecesaria.

AT&T apoya los principios del internet abierto:

  • No bloqueamos y no bloquearemos sitios web;
  • No censuramos ni censuraremos el contenido en línea;
  • No restringimos ni restringiremos el tráfico en función del contenido; y,
  • No discriminamos y no discriminaremos injustamente en nuestra transmisión del tráfico de Internet.

Creemos que la acción de la FCC en la restauración de su enfoque regulador ligero está fundamentado en ley, la evidencia y la sólida política pública y alentará el aumento de la inversión y la innovación. También apoyamos legislación federal para codificar estos principios básicos de Internet abierto. Solo legislación federal garantizará que existan reglas estables, fuertes y permanentes que se apliquen a todo el ecosistema del Internet. En contraste, leyes estatales individuales podrían fracturar el Internet en detrimento de la inversión, la innovación y el desarrollo económico, y simplemente no son tecnológicamente viables.

Sincerely,

Joe York
President — AT&T Florida, Puerto Rico & US-VI

Puede compartir esta noticia con sus amigos y familiares, utilizando los botones de redes sociales a continuación. Es completamente voluntario compartir este artículo en el trabajo o en su propio tiempo.'

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November 01, 2017

Join me this Veterans Day to Thank Our Heroes

Posted by Joe York

Veterans Day is a day of reflection. Reflecting on our country’s past. Reflecting on where we are today. And, most importantly, reflecting on those who fought for our freedoms.

AT&T has a long history of supporting our military and First Responders. We’ve committed to hiring 20,000 veterans by the year 2020. We’re also using our talents to construct a public safety broadband network called FirstNet to connect our First Responders in new ways.

On Veterans Day and every day, we are thankful for our service members.

Join me this Veterans Day in thanking our heroes for their bravery and sacrifices.

Veterans day

To join us in thanking a veteran or military family, share a photo, video or a simple note of gratitude on social media using #ThankOurHeroes.

We are proud to join our voices together with a message to veterans: thank you for your service!

Sincerely,

Joe York
President — AT&T Florida, Perto Rico & US-VI

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October 04, 2017

Our progress, challenges and rebuilding efforts following the hurricanes

Posted by Joe York

It has been an incredible few weeks since I last reached out to you prior to Hurricane Maria’s landfall. I can’t imagine how it must have felt for our team in Puerto Rico and the U.S. Virgin Islands to be repairing damage from Hurricane Irma while watching Maria bearing down on them. Restoring service has become an essential lifeline following hurricanes Irma and Maria.

Since Maria blew through, AT&T has been working hard to restore normal service to more locations as quickly, and as safely, as we can.

Our progress:

We continue to work around the clock to connect the people of Puerto Rico and the U.S. Virgin Islands, and AT&T has made significant progress restoring our network. We are currently connecting more than 8 million calls and 4 million texts a day over our network in Puerto Rico.

We have temporary cell sites providing connectivity to Ponce, Arecibo, Humacao, Rio Grande, Mayagüez Mesa, Manati and Aguadilla. In addition to the 8 million calls, these sites have carried more than 100,000 calls and 500,000 texts per day for the last 3 days. We plan to deploy temporary sites in additional cities, including in Fajardo and Guavate.

A ship arrived Sunday in San Juan with 3 more of our temporary cell sites, trucks, Emergency Communications Portable satellite units, generators and restoration equipment. An additional ship and cargo flight arrived yesterday with more equipment, temporary cell sites, vehicles, and personnel.



The challenges we’re working:

ArrowAccess to bring in additional personnel and equipment is a serious challenge. FEMA controls access to the island and is giving precedence to humanitarian aid over other shipments.

ArrowStorm damage and the resulting cleanup have damaged many of the facilities, including the fiber cables that serve cell sites, delaying restoration efforts further.

ArrowThere is no commercial power service in Puerto Rico. The vast majority of sites on the island are served by generators and are operational, providing vital power to enable wireless and wireline equipment to work. Since commercial power may be unavailable for an extended time, we have coordination in place to assure continuing redelivery and re-fueling operation of these fixed generators. Fuel distribution (resources and vehicles) is a challenge, and our teams are working to keep our generators fueled up and running.p

ArrowSecurity continues to be a significant concern. We are coordinating with local authorities and private contractors to secure our facilities and teams in the field.

ArrowWe are working with U.S. military contacts and private air logistics companies to bring additional resources into the area.



The Rebuilding Continues:

ArrowWe continue to work to address damage following the storms in Puerto Rico. We’re using a helicopter to conduct aerial surveys of cell site damage on the island to assess further.

ArrowMeanwhile, we’re working to get people connected in the hardest hit areas with temporary network assets that have arrived via plane and ship.

ArrowSandra Torres, chair of the Telecom Regulatory Board commented, “The COW (Cell On Wheels) that was set up in Aguadilla generated 2,000 calls in an hour. In the following week, this technology will be deployed to Cidra, Humacao, Fajardo, Rio Grande, Cayey (Guavate) and Mayagüez."

ArrowThis is going to be a big job, one that we have shown (through our response) that we are up to the challenge. We need to keep our focus on being safe and working smart, and we will rise to the task at hand and stay focused until the goal of network restoration is accomplished.

Joe York
President — AT&T Florida, Puerto Rico & US-VI

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September 19, 2017

Prepare for Hurricane Maria

Posted by Joe York

The progress we have made in Puerto Rico and the US-VI since Hurricane Irma passed them last week has been amazing, and I am proud of the work that the men and women of AT&T have done to keep our customers connected.

Given the extent of the impact, the work that has been done is even more remarkable.

No words can express the feelings that I am having regarding the potential impact that our communities face from Hurricane Maria.

As I watch the reports that show her projected path, our thoughts and prayers are with the people of Puerto Rico and US-VI. As those residents, our team members, and the many first responders in the communities continue to work to restore and repair damage from Irma, they now must prepare for Maria.

I have confidence that the challenge you face now will only harden your resolve to weather this storm and come back strong as you did with Irma.

Sincerely,

Joe York
President — AT&T Florida, Puerto Rico & US-VI



As we prepare, you should too. Everybody should also have a plan in place. When preparing for an evacuation or shelter-in-place, consider the following.

Customer Tips:

  • Keep your mobile phone battery charged. In case of a power outage, have another way to charge your phone, like an extra battery, car charger or device-charging accessory. Applicable sales tax holidays are a great time to stock up on cell phone accessories.
  • Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.
  • Have a family communication plan. Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station, hospital and your family members.
  • Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.
  • Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer by streaming local weather channels using the DIRECTV app on your smartphone. If you subscribe to mobile DVR, you can also stream every channel directly to your phone.
  • Camera phones provide assistance. If you have a camera phone, take, store and send your insurance company photos and video clips of damage to your property.
  • Use location-based technology. Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees and power lines. They can also track a family member’s wireless device if you get separated.
  • Limit social media activity. Keep social media activity to a minimum during and after a storm to limit network congestion and allow for emergency communications to go through.
  • Keep the lines open for emergencies. During evacuations, storm events and the aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind.
  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All AT&T wireless devices are text messaging-capable. Depending on your text or data plan, additional charges may apply.
  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum. Limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.


Go to www.att.com/vitalconnections for more information and tips on disaster preparedness.

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September 05, 2017

Be Prepared for Hurricane Irma

Posted by Joe York

Take some time to make sure you and your family are ready

Dear Colleague,

As you read this and continue keeping the people in Texas and Louisiana in your thoughts and prayers, I know we are also closely watching Hurricane Irma as it approaches Puerto Rico and the US-VI. First and most importantly, I want you to make sure that you and your family are prepared and have a plan to stay safe. To that end, I have included some Hurricane Preparation tips below. Please continue to follow your preparedness plan until the threat of Hurricane Irma passes and it is once again safe in our communities.

As the storm is expected to impact areas of the Caribbean in the next couple of days, AT&T has started its storm preparedness process as we closely monitor Hurricane Irma. Preparation includes topping off fuel generators, testing high-capacity back-up batteries at cell sites and protecting physical facilities against flooding. AT&T has also staged other emergency response equipment in strategic locations, and our national reliability center is monitoring outages for quick action.

AT&T is prepared, and with your personal plan in place, we will rise to meet the challenge of Irma and work with Puerto Rico and the US-VI to address post Irma issues and a return to normalcy.

Please stay safe and thank you for what you do every day to keep us prepared to meet and beat challenges like Irma.

Sincerely,

Joe York
President — AT&T Florida, Puerto Rico & US-VI
Visit us at: puertorico.att.com


As we prepare, you should too. Everybody should also have a plan in place. When preparing for an evacuation or shelter-in-place, consider the following.

Customer Tips:

Keep your mobile phone battery charged. In case of a power outage, have another way to charge your phone, like an extra battery, car charger or device-charging accessory. Applicable sales tax holidays are a great time to stock up on cell phone accessories.

Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.

Have a family communication plan. Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.

Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station, hospital and your family members.

Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.

Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer, by streaming local weather channels using the DIRECTV app on your smartphone. If you subscribe to mobile DVR, you can also stream every channel directly to your phone.

Camera phones provide assistance. If you have a camera phone, take, store and send your insurance company photos and video clips of damage to your property.

Use location-based technology. Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees and power lines. They can also track a family member’s wireless device if you get separated.

Limit social media activity. Keep social media activity to a minimum during and after a storm to limit network congestion and allow for emergency communications to go through.

Keep the lines open for emergencies. During evacuations, storm events and the aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind.

Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of the AT&T wireless devices are text messaging-capable. Depending on your text or data plan, additional charges may apply.

Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then call again. This allows your original call data to clear the network before you try again.

Keep non-emergency calls to a minimum. Limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

Go to www.att.com/vitalconnections for more information and tips on disaster preparedness.

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September 01, 2017

Hurricane Harvey Disaster Relief

Posted by AT&T Puerto Rico Team

In the aftermath of Hurricane Harvey, we continue to see the extensive damage caused by heavy rainfall and widespread flooding as the storm now moves.

Local communities have persevered through this destructive storm as first responders and community members have stepped in to help those affected. While recovery efforts in these areas have only just begun, we at AT&T will do our part to help communities damaged by Hurricane Harvey recover and rebuild.

At AT&T, we know how critical communication can be during times of disaster. Connecting with loved ones or emergency responders is crucial in times like these. That is why our teams are continuously monitoring our networks and doing our best to ensure our customers stay connected without disrupted service.

Text 'HARVEY' to 90999 to donate $10 to the American Red Cross. You can help prepare for, respond to and help people recover from disasters.

AT&T has donated $350,000 to aid communities following Hurricane Harvey, which includes $100,000 to the American Red Cross Hurricane Harvey Fund.

We hope that you will join us in aiding our friends in Texas and Louisiana. Your contribution will help communities get back on their feet.

Our communities have come together through their strength and sense of community. With your help, we can continue to show resiliency in the face of disaster. At AT&T, we will work to help make sure those who are impacted stay connected and will stand with them as they begin a tough road to recovery.

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July 11, 2017

The Next Generation of Latina STEM Leaders

Posted by AT&T Puerto Rico Team

The Next Generation of Latina STEM leaders

Dr. Alicia Abella is an assistant vice president of Inventive Science and currently manages the Cloud Services research platform at AT&T Labs. She started her career as an intern at AT&T Labs, and now she joins together her love of mentoring and advocating STEM as a viable career path, especially for Latinas.

Learn more about Dr. Abella and her work in Forbes’ latest Q&A.

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July 11, 2017

Life-Saving Preparation: How AT&T Plans for Hurricane Season

Posted by Joe York

Dear Colleague,

As you know, the 2017 Atlantic hurricane season is forecast to be more active than average this year.  That became very apparent when T/S Arlene formed in April and 22 days into the June 1st start of the season, the 2nd and 3rd named storms, Bret and Cindy had joined her in the history books.

In Puerto Rico we know that the next tropical system can hit the coastline at any time so it is important to develop a plan to keep your family safe.  Also, please encourage your family, friends, neighbors and business associates to consider the recommendations below in preparation for the storm.

AT&T is ready to meet the challenge of keeping our communities connected and supporting our first responders during any future tropical disturbances that might impact our operations. 

In Puerto Rico our First Responders are seasoned professionals who make personal sacrifices and lay their own safety on the line to make sure that their communities are safe and secure.  Puerto Ricans have a responsibility to insure that our first responders have the essential tools to rapidly respond to any situation to help keep us safe.   

On March 30, 2017, the First Responder Network Authority (FirstNet) announced it will enter into a public-private partnership with AT&T to construct and administer a new, nationwide high-speed wireless broadband network for public safety.  This long-awaited program represents a major step forward for public safety and national security in Puerto Rico and in the United States. 

Our team has a once in a lifetime opportunity to demonstrate to our elected leaders how our experience and history of service will benefit first responders in their service of Puerto Rico's citizenry. The AT&T Puerto Rico family, consisting of nearly 1, 800 men and women, is looking forward to working closely with our elected leaders and first responders to make FirstNet a reality in the months ahead. If even one life is saved, our work will have been a success.

Thank you for everything you do to make us what we are today.

Sincerely,

Joe York
President — AT&T Florida, Puerto Rico & US–VI


Hurrican prep

Hurrican prep

Hurricane season is fast approaching. And the National Weather Service says an average of 3 hurricanes hit the U.S. coastline every 2 years. The best way to stay safe? Be prepared.

We put that philosophy into practice multiple times a year with Network Disaster Recovery (NDR) exercises that put our team and assets to the test. Our first exercise was conducted in Houston, and we practiced restoring network service as if there was a real-life disaster. We deployed 6 technology recovery trailers, a satellite COLT (Cell on Light Truck), a mobile command center and an emergency communications vehicle.

We also displayed our new Helicopter Flying COW (Cell on Wings). It has a 7.5-foot diameter rotor and 2 cellular antennas. In the future, our NDR team hopes that the Helicopter Flying COW will go into areas where a traditional Cell on Wheels can’t go: like areas with hurricane damage or flooding.

In the event of a disaster, we need to know how to best mobilize our people and network technologies, as well as how to best collaborate with public safety. Among other things, these exercises help us learn and adapt our strategies for providing connectivity when disasters strike.

With our public-private partnership with FirstNet, we’re preparing to make even more network technologies available to first responders. It’s our mission to deliver the unique capabilities that public safety has been asking for. And we’ll do it on a network that will give them the coverage, experience and value they expect.

Click here to read more about our joint exercise with the Houston Fire Department.

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July 11, 2017

AT&T Awarded $119M, 5-Year Contract to Modernize Centers for Disease Control

Posted by AT&T Puerto Rico Team

AT&T will help the Centers for Disease Control and Prevention (CDC) modernize its communications and reduce costs.

The U.S. General Services Administration (GSA) awarded AT&T a task order valued at up to $119 million to support the Centers for Disease Control. AT&T will help improve the CDC’s local area network, in-building cellular coverage and Wi-Fi with a single, fully managed telecommunications solution. Our solution will support the work of hundreds of thousands of CDC employees and contractors nationwide, including Puerto Rico.

The CDC is America’s health protection agency. To accomplish its mission combating health threats, CDC conducts critical science and provides health information. The CDC’s goal is to protect our nation from expensive and dangerous health threats and to respond swiftly when they arise.

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July 11, 2017

Mobile Offices Hit the Road … with Unlimited Possibilities

Posted by AT&T Puerto Rico Team

Take Your Office on the Road

There’s a growing need for internet connectivity anywhere. We’re connecting cities, water meters, shipping containers, alarm systems — you name it —  and making it easier and affordable.

Take connected vehicles. We have 13 million connected cars on the AT&T network. And this summer, we’ll start rolling out the ability to share unlimited data* and receive centralized billing to General Motors Fleet customers with OnStar 4G LTE-equipped Chevrolet, Buick, GMC and Cadillac vehicles.

Businesses will be able to add embedded hotspots to corporate mobility accounts as easily as adding a smartphone.

Mobile workers using one of our connected car solutions will be able to share data more quickly and securely, better attend to customers, boost productivity and maximize efficiencies.

Get ready — your office may be about to hit the road. Learn more about mobile offices here.

*After 22GB of data usage, AT&T may slow speeds.
Think of the possibilities.
 

Diamond Construction and field supervisors are constantly moving between job sites — they can take their offices with them and stay in touch.

Diamond Pizza or grocery delivery services work more efficiently with near-constant updates.

Diamond Sales teams access corporate networks, blueprints, workforce management services, documentation and more, right from their vehicles.

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July 11, 2017

We Are Bold — AT&T Live Proud

Posted by AT&T Puerto Rico Team

We Are Bold — AT&T Live Proud

Click here to learn about our AT&T is launching its 5th Annual Live Proud campaign with the theme, “We are Bold,” which encourages the LGBT community and its allies to declare “We Are Bold” in various ways from June 1–July 31.

You can post what “We Are Bold” means to you on your social channels, using either #ATTLiveProud or #WeAreBold. AT&T will make a $1 donation to GLAAD, the world’s largest LGBTQ media advocacy organization, for every hashtag use, up to $50,000 total.* Also, for every purchase resulting from clicks on “Support GLAAD and Shop AT&T” links on the att.com/liveproud microsite, AT&T will donate $5 to GLAAD.*

AT&T continues its long-standing commitment to fostering an inclusive workplace and being the employer, service provider and business associate the LGBT community recognizes and thinks of first. For more information, please visit att.com/liveproud.

*AT&T Live Proud Campaign: Donation Period 6/1/17 to 7/31/17; guaranteed donation of $25,000 to GLAAD and maximum donation not to exceed $50,000.

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May 12, 2017

Carrying the Load in support of our military

Posted by AT&T Puerto Pico Team

Why I Carry The Load


Enjoying a day away from the office with a few hot dogs, cold drinks and a lot of sun makes for a great Memorial Day, but that isn’t exactly what the day is all about.

In 2003, AT&T employee Matt Foster left his family, friends and future wife for an overseas deployment. His Forward Operating Base (FOB) would often go on “Comms Blackout,” usually meaning a soldier on his FOB had been killed or seriously injured and their family was being officially notified.

It’s that experience that led him to get involved with Carry The Load. Carry The Load works to bring all Americans together to participate in honoring our nation’s heroes every day. This includes a national, 6,200-mile relay where veterans and citizens honor those heroes’ sacrifice and take a turn experiencing the weight of a rucksack. All of the money raised at this event goes directly to support Carry The Load’s Continuum of Care program where partner charities are on the front lines to help those heroes and their families who have given so much to this country.

At AT&T, we know our nation’s service men and women make sacrifices to protect our country and our freedoms. As a company, it is an honor to support them. As a sponsor of this year’s Carry the Load, AT&T is proud to stand behind all participants across the country. Learn more about how to get involved and see the full relay route from coast to coast here.

Comment to show your support below.

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April 12, 2017

Share your story: Celebrating service this National Volunteer Month

Posted by Ramon "Ray" Flores

Dear Friends,

For more than 100 years, AT&T employees have given their time, talent and resources to causes that matter most to them. When it comes to making an impact in our communities, every minute of service counts. Every moment taken to mentor a student, clean up after a natural disaster, or walk a dog at a local shelter adds up to make a lasting impact. Last year, those moments added up to more than 5.4 million hours of volunteer service from our employees!

As part of National Volunteer Month, we’re celebrating the more than 4,200 AT&T employees who have received the President’s Volunteer Service Award (PVSA) for 2016. The PVSA is an initiative of the Corporation for National and Community Service (CNCS) and is administered by Points of Light. It recognizes individuals who have demonstrated a sustained commitment to volunteer service by spending more than 100 hours volunteering in the previous year. It’s inspiring and encouraging to think about the lives touched through these acts of kindness.

We live by what we give

Throughout April, we are taking the time to say “thank you” to all of our employees — including the more than 6 employees who received the PVSA in Puerto Rico this year — who are making communities better by volunteering and supporting causes they believe in. We also want to hear your stories of volunteerism!

Share your National Volunteer Month story as a comment below.

Sincerely,

Ramon "Ray" Flores
Regional Vice President
AT&T Puerto Rico and US-VI

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March 31, 2017

AT&T to Deliver Nation's First-Ever Public Safety Network

Posted by AT&T Puerto Rico Team

There’s no connection more important than one that can save a life. During emergencies, lives depend on public safety personnel communicating without interruption. Unfortunately today, police, firefighters and emergency medical services personnel often lack the interoperable communications capabilities needed to coordinate and communicate across agencies and jurisdictions when disaster strikes.

That’s why FirstNet, an independent authority established by Congress in 2012, has just selected AT&T to build and manage America’s first-ever nationwide broadband network dedicated to first responders. This is a major step forward for public safety and for the broadband network our nation’s first responders have fought for and deserve.

The FirstNet network will strengthen and modernize public safety’s communications capabilities, enabling them to coordinate and respond more quickly and effectively during day-to-day operations, as well as man-made and natural disasters. The ability to share data, videos and photos — and to access apps — can provide life-saving insights even before emergency personnel arrive on the scene.

FirstNet

Our employees represent a nearly 140-year-old heritage of providing innovative, robust, resilient networking capabilities for first responders and public safety agencies. We look forward to collaborating with FirstNet and each of the 50 states, 5 U.S. territories and the District of Columbia to develop adoption plans specific to their needs.

For more information on the selection of AT&T, please visit att.com/FirstResponderNews.

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November 09, 2016

This Veterans Day, AT&T is inviting you to thank a veteran at home or a veteran you've never met

Posted by AT&T Puerto Rico Team

We are proud to join our voices to yours with the simple message to our veterans: thank you for your service!Twitter Bird

Please click here to share your story, or scroll below to view others messages of thanks.

 

If you would like to request removal of a video, please click here. 

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1 comments
July 13, 2016

AT&T Invested Around $100 Million in its Puerto Rico Wireless and Wireline Networks Each Year Since 2011

Posted by AT&T Puerto Rico Team

At AT&T , we’ve invested around $100 million in the Puerto Rico wireless and wireline networks each year since 2011. These investments drive a wide range of upgrades to reliability, coverage, speed and overall performance for residents and businesses. They also enhance critical services that support public safety and first responders.

In 2015, AT&T made 460 wireless network upgrades in Puerto Rico. We added 4 new cell sites and completed more than 450 network capacity enhancements.

“We’re committed to providing our customers fast, reliable, highly secure connectivity. We want them to be able access the Internet at any moment, from almost any device and anywhere,” said Ray Flores, regional vice president for AT&T Puerto Rico and USVI. “Our continued investment in Puerto Rico brings a host of new, innovative opportunities for residents and businesses.”

In 2016, for the second year in a row, FORTUNE magazine recognized AT&T as the Most Admired Telecommunications Company in the world. We also placed #48 among the Top 50 World’s Most Admired companies. This is our third year in a row on the Top 50 list – AT&T is the only communications company on the list. We ranked #1 in all 9 attributes. This included innovation, financial soundness and quality of products/services. FORTUNE’s Most Admired Companies lists are among the most highly respected indicators of corporate performance and reputation.

We have an extensive Wi-Fi network with more than 40,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers. We provide access to Wi-Fi at more than 1 million Hot Spots around the world. Most AT&T smartphone and home Internet customers get access to our entire national Wi-Fi network at no additional cost. Wi-Fi usage doesn’t count towards customers’ monthly wireless data plans.¹

To learn more about our coverage in Puerto Rico, or anywhere in the U.S., visit the AT&T Coverage Viewer. For updates on the AT&T wireless network, please visit the AT&T network news page.

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Cautionary Language Concerning Forward-Looking Statements

Information set forth in this news release contains financial estimates and other forward- looking statements that are subject to risks and uncertainties, and actual results may differ materially. A discussion of factors that may affect future results is contained in AT&T's filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise.

¹A Wi-Fi enabled device required. Other restrictions apply. See attwifi.com for details and locations.