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May 29, 2018

AT&T Disaster Response Program Keeps Customers Connected During Hurricane Season

Posted by AT&T Newsroom

AT&T* is committed to keeping its customers connected during the upcoming hurricane season. And we’re prepared with a fleet of equipment that can be quickly deployed before, during and after any storm.

"When severe weather hits, communication and access to information is vital,” said Pamela Lackey, president of AT&T South Carolina. “AT&T South Carolina has first-hand experience keeping our communities connected through hurricanes, floods, tornadoes and winter storms. And our engineers and technicians are constantly reviewing and updating procedures, so we will be ready when the next storm strikes."

How we prepare our network:

  • Boosting capacity to accommodate increased call volume.
  • Testing the high-capacity backup batteries located at cell sites.
  • Staging extended battery life and portable generators and maintaining existing fixed generators.
  • Topping off generators with fuel at cell sites and switching facilities.
  • Staging generators in safe locations for immediate deployment once a storm has passed.

Response equipment we use in the wake of an event:

  • Mobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
  • Emergency Communications Vehicles (ECVs)
  • Flying Cell on Wings (Flying COWs)
  • Drones
  • A self-sufficient base camp. It’s complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs).
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts.

Our team has spent more than 145,000 hours in the field over the last 25 years. AT&T has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs. We’ve proven time and time again that we are ready and prepared to restore and maintain service if disaster strikes.

Plus, we have new deployables to support first responders as part of our public-private partnership to deliver FirstNet’s nationwide public safety broadband network.

As we prepare, so should you.

Consumers and businesses should have a plan in place. When preparing for an evacuation or shelter-in-place, remember the following.

Customer Tips:

  • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps or putting your phone in Airplane Mode. This may prevent you from using certain features, but it will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. 
  • Keep your mobile devices dry. Our mobile phones can be a lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case or plastic bag. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Back up important information and protect vital documents. Back up insurance papers, medical information and the like to the Cloud or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact, in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down. If the central office is not operational, services like voicemail and call forwarding may be useful.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.
  • Take advantage of the camera on your smartphone. Be sure to use the camera on your phone to take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology.  These services can help you find evacuation routes and track a lost family member’s mobile phone.
  • Be prepared for high call volume and keep non-emergency calls to a minimum. If there is severe weather, chances are many people will be trying call at the same time. This may create network congestion. If you get a “fast busy” signal on your wireless phone or a slow dial tone on your landline phone, hang up, wait several seconds and then try again.
  • Try texting vs. calling. Because it requires fewer network resources, text messages may go through more quickly than voice calls.

Find More Information Online:

Web Site Links:

Related Media Kits:

AT&T Web Site

AT&T Network Disaster Recovery

AT&T Business Continuity for Enterprise

Economist Intelligence Unit Survey

AT&T Vital Connections

Related Fact Sheets:

Hurricane Preparation Tips

Take the preparedness quiz.

Print the preparedness quiz.

Emergency Communications Planning Tips Emergency Tool Kit

Implementing a Holistic Business Continuity and Recovery Strategy

Network Disaster Recovery

*About AT&T
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We have the nation’s largest and most reliable network** and the best global coverage of any U.S. wireless provider. We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. More than 3 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions. 

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at Follow our news on Twitter at @ATT, on Facebook at and on YouTube at

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

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January 30, 2018

AT&T supports the open internet — always has, always will

Posted by Pamela Lackey

AT&T supports the open internet — always has, always will — and agrees it must remain free and open.

Internet freedom is important in South Carolina, where the state’s technology sector employs more than 62,000 people and includes more than 6,300 firms.

A vibrant, open internet plays a critical role in sparking innovation and growth in South Carolina and our nation’s economy. In fact, the explosive growth of the internet was fueled and fostered by the light touch regulations that the Federal Communications Commission (FCC) employed until 2015, when it changed course and imposed outdated, Depression-era regulations on Internet Service Providers (ISPs). This had an immediate adverse impact, as overall broadband investment dropped by billions. This was the first time overall broadband investment decreased outside of a recession, and it is no coincidence that this unprecedented decline in investment coincided with the FCC’s unprecedented decision to impose antiquated Title II regulations on ISPs.
Net NeutralityThe new Internet Freedom Order recently approved by the FCC removed Title II regulations and the associated legal uncertainties that had slowed broadband investment, and restored the policies that sparked decades of innovation and growth.

When Internet Service Providers (ISPs) know that they can invest without the negative impacts of outdated regulation, they are more likely to invest more in broadband. This is especially beneficial for rural America, where the business case for broadband investment can be challenging enough without unnecessary regulatory overhang.

AT&T supports the principles of an open internet:

  • We do not and will not block websites;
  • We do not and will not censor online content;
  • We do not and will not throttle or degrade traffic based on the content; and,
  • We do not and will not unfairly discriminate in our transmission of internet traffic.

We believe that the FCC’s action in restoring its light touch regulatory approach is grounded in the law, the evidence and sound public policy and will encourage increased investment and innovation. We also support federal legislation to codify these basic open internet principles. Only federal legislation will ensure that there are stable, strong and permanent rules that apply across the internet ecosystem. In contrast, individual state laws could fracture the internet to the detriment of investment, innovation and economic development, and they simply are not technologically feasible.

AT&T has proudly been investing and innovating in our South Carolina communities for 139 years and looks forward to many more.


Pamela Lackey
President — AT&T South Carolina
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December 14, 2017

Happy Holidays!

Posted by Pamela Lackey

We are closing out the year just the way we started it: connecting people to opportunity. From connecting the U.S. Army, to connecting AT&T employees to career pipelines, or even connecting students to academic training, at its core, this is what all of us at AT&T do every day. I am so proud of what we have accomplished this year in South Carolina, and as I look forward to 2018 I am excited for what is to come. But before we get to January, I want to wish all of you, your family and your friends Merry Christmas and a happy holiday season. Let’s make it a great New Year!


Pamela Lackey
President — AT&T South Carolina

AT&T Deploys Innovative High-Speed Internet in 22 South Carolina Counties


Residents and businesses in parts of 22 counties can sign up for AT&T’s innovative Fixed Wireless Internet¹.

This follows the launch of Fixed Wireless Internet in parts of South Carolina in June as part of our FCC Connect America Fund commitment.

We plan to provide access to over 1.1 million locations by 2020.

In South Carolina alone, we have committed to providing access to 30,000 locations by 2020, reaching more than 40% of that goal by the end of this year.

The connection comes from a wireless tower to a fixed antenna on customers’ homes or businesses. This is an efficient way to deliver high-quality, high-speed internet to customers, many getting access to high-speed internet for the first time.

To learn more about Fixed Wireless Internet from AT&T, go to

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December 13, 2017

Gov. McMaster Approves Buildout Plan for First Responder Network

Posted by AT&T South Carolina Team

First-of-its-Kind Solution Will Create Jobs, Spur Investment and Modernize Public Safety Communications across the State 


South Carolina is modernizing communications technology for its first responders. On Nov. 2, Gov. Henry McMaster announced his decision to accept the FirstNet and AT&T* plan to deliver a wireless broadband network to the state’s public safety community. FirstNet will bring advanced technologies to the state that will help South Carolina’s first responders save lives and protect communities.

“When an emergency happens, South Carolina’s first responders are there, putting their lives on the line to serve and save others,” said Gov. McMaster. “Our public safety personnel need and deserve resources that will help keep them safe and allow them to deliver the best possible services for our communities, and that’s why I’m proud to work with FirstNet and AT&T to bring this innovative technology to our state.”


AT&T, in a public-private partnership with FirstNet, will build, operate and maintain a highly secure wireless broadband communications network for South Carolina’s public safety community at no cost to the state. The FirstNet network will drive innovation and create an entire system of modernized devices, apps and tools for first responders.

“Reliable communication is a critical component in protecting the public,” said Mark Keel, Chief of the S.C. Law Enforcement Division. “We have been working with FirstNet for some time and are pleased this is coming to fruition for the benefit of those we all serve.”

FirstNet will transform the way South Carolina’s fire, police, EMS and other public safety personnel communicate and share information. Specifically, it will:

  • Connect first responder subscribers to the critical information they need in a highly secure manner when handling day-to-day operations, responding to emergencies and supporting large-scale events, like the South Carolina State Fair or the recent eclipse event that brought more than 1 million visitors.
  • Create an efficient communications experience for public safety personnel in agencies and jurisdictions across the state during natural disasters and severe weather events like the tropical storm that caused catastrophic flooding in 2015.
  • Enhance network coverage across South Carolina’s diverse landscape, benefitting first responders and residents throughout the state’s rural and tribal areas.
  • Drive infrastructure investments and create jobs across the state.
  • Usher in a new wave of dependable innovations for first responders. This will create an ever-evolving set of life-saving tools for public safety, including public safety apps, specialized devices and Internet of Things technologies. It also carries the potential for future integration with NextGen 9-1-1 networks and Smart Cities’ infrastructure.

FirstNet and AT&T designed South Carolina’s network solution with direct input from the state’s public safety community. Since 2014, FirstNet has met with South Carolina’s state and public safety officials more than 20 times to address their unique communications needs. This includes:

  • Bringing the state's first responders the coverage they need when and where emergencies happen, including along South Carolina's coastline.
  • Giving first responders access to dedicated network assets that can be deployed for additional coverage and support when needed.

"Gov. McMaster's decision demonstrates his strong commitment to public safety," said FirstNet CEO Mike Poth. "We look forward to delivering a sustainable, cutting-edge network that will connect local, state, tribal and federal first responders across the Palmetto State."

The decision enables FirstNet and AT&T to begin creating an entirely new wireless ecosystem for public safety communications. South Carolina’s first responder subscribers will have immediate access to quality of service and priority to voice and data across the existing nationwide AT&T LTE network.

Preemption for primary users over the AT&T LTE network is expected by year-end. This means fire, police, EMS and other public safety workers will have dedicated access to the network when and where they need it – 24/7/365, like their mission.

“We appreciate the seriousness and diligence Gov. McMaster and his team brought to the question of South Carolina’s opt in,” said Pamela Lackey, president of AT&T South Carolina. “It matches our own commitment to delivering this first-of-its-kind communications tool for first responders. We’re honored to bring FirstNet to South Carolina and connect its public safety community to the life-saving technologies they, and our residents, deserve.”

For more information on FirstNet, please go to and For more about the value FirstNet will bring to public safety, please go to
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December 12, 2017

Don’t Be One of the 5%

Posted by AT&T South Carolina Team


Five percent of consumers in the U.S. text their passwords to their accounts (not a good idea) … 5% of consumers use consecutive letters or numbers for their passwords (you might as well text those passwords to the bad guys in the first place) … 5% of consumers provide their personal or financial info to an email sender without verifying who they are.

The good news is that most Americans know that these are things we should not be doing online if we want to protect ourselves. The challenge is that the crooks are getting smarter, making it harder for consumers to know what to do to protect themselves online. That’s why AT&T just launched

Bookmark — and regularly visit — this site to learn about the latest tips for protecting yourself and your family, and stay up to date on the latest threats. From ID theft, to malware to robocalls and other concerns, we’ve put the resources all in one place.

*FleishmanHillard survey, on behalf of AT&T, of 1,020 American consumers age 18 and older online between Sept. 28 and Oct. 1, 2017

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December 11, 2017

U.S. Army Chooses AT&T for Modernized Global Communications

Posted by AT&T South Carolina Team

U.S. Army Chooses AT&T for Modernized Global Communications

With nearly 1 million users globally, the U.S. Army has chosen AT&T for its latest contract to unify and modernize their communications capabilities.

We’re providing the Army with a new way to think about connectivity. Our services will make it easier for Army personnel to connect, collaborate and share information in support of daily operations globally. These services include voice, video, chat, instant messaging, presence and screen sharing. Army mechanics overseas can share screens with experts at a home station to speed repairs. Commanders and their staffs can use live video links to collaborate across different locations or direct troop operations abroad.

Army personnel in the U.S. and abroad will have access to these services on demand from their desktops, laptops and approved mobile devices. The Army will not need to buy new equipment. The services are cloud-based, and we will manage them. We are also delivering them in classified and highly secure unclassified formats.

The U.S. Army’s modernization efforts align with Department of Defense strategies to maintain the military’s technological advantage through the use of commercial cloud services.

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December 10, 2017

Employee Uncovers Grandpa’s Secret World War II AT&T Project that Changed the World

Posted by AT&T South Carolina Team

Brian Rexroad, vice president of Security Platforms in Bedminster, New Jersey, always knew that his grandfather Carl Rumpel had worked for AT&T. But when you’re a kid, you don’t think to

WWII Project that Changed the World

ask what “Gramp” did from day to day. Recently, when going through one of his grandfather’s old journals, Brian made an amazing discovery: his grandfather fought Nazis, by helping to create a voice encryption system called SIGSALY.

“It’s one of the first — if not the first — voice encryption systems that was used by [Winston] Churchill and [Franklin D.] Roosevelt to communicate during a World War II effort,” Rexroad said. 

Yes, the man Brian called “Gramp” was instrumental in creating technology that was used to defeat Nazi Germany. With stations set up in Washington, D.C., London and Northern Africa, SIGSALY allowed phone conversations without any unwanted listening in.

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November 01, 2017

Join me this Veterans Day to Thank Our Heroes

Posted by Pamela Lackey

Veterans Day is a day of reflection. Reflecting on our country’s past. Reflecting on where we are today. And, most importantly, reflecting on those who fought for our freedoms.

AT&T has a long history of supporting our military and First Responders. We’ve committed to hiring 20,000 veterans by the year 2020. We’re also using our talents to construct a public safety broadband network called FirstNet to connect our First Responders in new ways.

On Veterans Day and every day, we are thankful for our service members.

Join me this Veterans Day in thanking our heroes for their bravery and sacrifices.

Veterans day

To join us in thanking a veteran or military family, share a photo, video or a simple note of gratitude on social media using #ThankOurHeroes.

We are proud to join our voices together with a message to veterans: thank you for your service!


Pamela Lackey
President — AT&T South Carolina

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October 20, 2017

Rebuilding in the wake of Mother Nature’s fury

Posted by Pamela Lackey

Two earthquakes and a trio of hurricanes in just a matter of weeks left extraordinary damage in communities in many of our neighboring states.

In our efforts to restore service to these areas, we've had great collaboration with government officials and others. But our people — including many from here in South Carolina — are making a tremendous difference through difficult, exhausting work.

Many of you have asked how the restoration efforts are progressing. While there’s much to be done in the months and weeks ahead, we're dedicated to seeing it through for our employees, customers and communities.

Full force

Thank you for all you do every day to make South Carolina a great place to live and work.


Pamela Lackey
President — AT&T South Carolina

Rescue. Reconnect. Rebuild.

During Hurricane Harvey, AT&T technician Hector Carrillo hauled water out of the AT&T Southwest Houston central office — 5 gallons at a time — until it could be restarted. By the time EHS arrived, Hector had removed 140 gallons of water, totaling 28 trips in waist-deep water!

There’s no doubt these disasters were merciless — 4 disasters in 4 regions in 4 weeks is hard to fathom. Many people in these communities are hurting. And there's still massive restoration to be done. But we're dedicated to seeing it through for our employees, customers and communities.

See below for a summary on our response and ongoing efforts.


Across Mexico, buildings collapsed, and there were many fires and gas leaks. Transportation systems were shut down, including highways, parts of the subway system and parts of the Mexico City airport.

Our teams continue to work around the clock and have made great progress on our network. However, the country is still under a national emergency. We are supporting CENACED, an organization actively working to aid relief efforts in Mexico and have given our customers in Mexico an option to support those affected by the earthquake by donating to the organization.

Puerto Rico and U.S. Virgin Islands list

As the people of Puerto Rico and the U.S. Virgin Islands face a long road of recovery, we’re bringing much-needed relief. Significant storm damage, power outages and flooding interrupted service throughout the regions.

In Puerto Rico, a total power outage has affected movement and distribution of relief supplies, but John Donovan, AT&T Communications CEO, and our Network team landed in San Juan to help assess damage, develop recovery plans and donate bottled water, generators and other supplies.

In the meantime, we set up a website that will let anyone stateside (regardless of carrier) to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico. Thus far, thousands of people have signed up. When the Puerto Rico-based customer’s cell phone connects to our network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.

We are also focused on network restoration in the U.S. Virgin Islands. We’ve set up a portable cell site in St. Thomas. Some network services have been restored there and throughout the rest of the Virgin Islands.

We continue to work closely with local authorities. And we're ready to begin work just as soon as we can do it safely.


Our wireless network is operating normally. The number of wireline customers without service is shrinking. We’ve brought in more than 100 additional technicians from outside Florida. More than 98% of affected network equipment is back in service. We’re adding power equipment where needed to maintain and restore wireline service. We have more than 180 wireline facilities on battery power and more than 90 on generator power.

So far, we’re working to replace more than 800,000 feet of cable. More than 1,500 utility poles have been broken or damaged and need to be replaced.

Texas and Louisiana

While Harvey resulted in terrible flooding, Irma left severe wind damage. The devastation wrought by these disasters will require a long-term effort to rebuild. The one bright spot in all this is that we're making solid progress restoring our operations in those areas. We've accomplished a lot in our response to Harvey.

All our stores are open in South Texas and Louisiana. Our wireline and wireless networks are operating business as usual. Accessibility and safety for our teams on the ground were a major concern. But in working around the clock with officials, we were able to find ways to get into many areas.


Be sure to check out a blog post by Joan Marsh, AT&T executive vice president, Regulatory & State External Affairs, titled The Tale of Three Storms.

For live AT&T Response and Updates on the recent natural disasters, please visit the AT&T Newsroom. For updates in Spanish, please visit our AT&T Spanish Newscenter.

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September 25, 2017

AT&T pledges $1.4M to hurricane relief in communities hit by Harvey & Irma with new matching donation

Posted by Pamela Lackey

The devastation wrought by disasters like Hurricanes Irma and Harvey require a long-term effort to rebuild. Team Rubicon and its cadre of high-skilled, mostly veteran volunteers are the best of the best. And we’re proud to stand with them. So now, let us come to together and raise $2 million.

Team Rubicon
AT&T will match each dollar donated to Team Rubicon through the text-to-donate program, no matter which wireless carrier you use, up to $1 million. By texting RUBICON to 80077, $10 will be donated by the customer to Team Rubicon (TR), a veteran-led disaster response organization, and then matched by AT&T.*

During disasters, our communities need rapid response, as well as sustained recovery. That’s why AT&T is committing to donate another $1.4 million to hurricane relief, which includes:

  • The $1 million matching donation to Team Rubicon


  • $150,000 to Telecoms Sans Frontieres, a group that is working to reestablish connectivity for emergency responders and communities in the Caribbean


  • And finally $250,000 to local charities in states impacted by Irma. We will work with state officials to direct the $250,000 donations where they can be most beneficial.

In response to Hurricane Harvey, AT&T previously contributed $100,000 to the Greater Houston Community Fund, $100,000 to the American Red Cross Hurricane Harvey Fund and $50,000 to the Coastal Bend Community Foundation in South Texas.

To learn more about our response to Hurricane Irma, click here. And, click here to learn about our response to Hurricane Harvey.

Together we can rebuild.


Pamela Lackey
President — AT&T South Carolina

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September 07, 2017

Be prepared for Hurricane Irma

Posted by Pamela Lackey

As you read this and continue keeping the people in Texas and Louisiana in your thoughts and prayers, I know we are also closely watching Hurricane Irma as it moves through the Carribean and approaches the U.S. mainland.

In South Carolina, we know first-hand the power and unpredictability of hurricanes. So, as we all keep a close eye on the forecasts, I encourage you to make sure that you and your family are prepared and have a plan to stay safe in the event Irma comes here. To that end, I have included some Hurricane Preparation tips below. Please continue to follow your preparedness plan until the threat of Hurricane Irma passes and it is once again safe in our communities.   

As the storm is expected to impact Florida over the weekend, AT&T has started its storm preparedness process as we closely monitor Hurricane Irma's anticipated track. Preparation includes topping off fuel generators, testing high-capacity back-up batteries at cell sites and protecting physical facilities against flooding. AT&T has also staged other emergency response equipment in strategic locations, and our national reliability center is monitoring outages for quick action.

AT&T is prepared, and with your personal plan in place, we will rise to meet the challenge of Irma and work with together to address post-Irma issues and restore our communities.

Please stay safe and thank you for what you do every day to keep South Carolina prepared to meet and beat challenges like Irma.


Pamela Lackey
President — AT&T South Carolina

As we prepare, you should too. Everybody should also have a plan in place. When preparing for an evacuation or shelter-in-place, consider the following.

Customer Tips:

Keep your mobile phone battery charged. In case of a power outage, have another way to charge your phone, like an extra battery, car charger or device-charging accessory. Applicable sales tax holidays are a great time to stock up on cell phone accessories.

Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.

Have a family communication plan. Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.

Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station, hospital and your family members.

Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.

Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer, by streaming local weather channels using the DIRECTV app on your smartphone. If you subscribe to mobile DVR, you can also stream every channel directly to your phone.

Camera phones provide assistance. If you have a camera phone, take, store and send your insurance company photos and video clips of damage to your property.

Use location-based technology. Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees and power lines. They can also track a family member’s wireless device if you get separated.

Limit social media activity. Keep social media activity to a minimum during and after a storm to limit network congestion and allow for emergency communications to go through.

Keep the lines open for emergencies. During evacuations, storm events and the aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind.

Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of the AT&T wireless devices are text messaging-capable. Depending on your text or data plan, additional charges may apply.

Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then call again. This allows your original call data to clear the network before you try again.

Keep non-emergency calls to a minimum. Limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

Go to for more information and tips on disaster preparedness.

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September 05, 2017

Hurricane Harvey Disaster Relief

Posted by AT&T South Carolina Team

Over the past several days, as the images of the misery wrought by Hurricane Harvey have streamed in, I’ve had to remind myself that the storm missed South Carolina by hundreds of miles.

The water rescues, terrified children and flooding beyond memory were all our experiences just two years ago in the wake of Hurricane Matthew. The faces we see on the news reports today were the faces of our neighbors and loved ones not long ago.

We understand the fear, heartache and uncertainty which floodwaters are washing through Texas..

We remember the feeling of stunned dislocation as familiar landmarks vanish under waves and vibrant communities transform into uninhabited archipelagos.

And we know the relief that comes when someone stretches out a helping hand to say “I care.”

At AT&T, we know how critical communication can be during times of disaster. Connecting with loved ones or emergency responders is crucial in times like these. That is why our teams are continuously monitoring our networks and doing our best to ensure our customers stay connected without disrupted service.

Text 'HARVEY' to 90999 to donate $10 to the American Red Cross. You can help prepare for, respond to and help people recover from disasters.

AT&T has donated $350,000 to aid communities following Hurricane Harvey, which includes $100,000 to the American Red Cross Hurricane Harvey Fund.

We hope that you will join us in aiding our friends in Texas and Louisiana. Your contribution will help communities get back on their feet.

Our communities have come together through their strength and sense of community. With your help, we can continue to show resiliency in the face of disaster. At AT&T, we will work to help make sure those who are impacted stay connected and will stand with them as they begin a tough road to recovery.

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August 22, 2017

Start the School Year Strong with the Khan Academy LearnStorm Challenge

Posted by AT&T South Carolina Team

Khan Academy

As students swap out their beach bags for backpacks, it can be a tough transition back to the classroom after summer break. Some studies show that a full month of learning may be lost during this short period away from school.

We want to help students get back in the groove. That’s why we’re teaming up with Khan Academy to help ensure that teachers and students have the tools needed to start the school year strong. Khan Academy’s LearnStorm is a free, 6-week online challenge from Sept. 12 to Oct. 20 that will help students build the skills and mindsets they’ll need for a successful year of learning.

LearnStorm is open to all learners in grades 3 through 12, with an enhanced experience for educators in accredited U.S. schools or homeschools that sign up their classes. Teachers or parents assign videos, exercises and educational articles to students. Students then complete the assignments on their computers or mobile devices to earn prizes individually, for their class and for their school!

Share LearnStorm with your student's teacher to get their classroom signed up today! You can also sign your child up for Khan Academy and have them complete the LearnStorm challenge on their own, starting Sept. 12.

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July 07, 2017

You want to be connected

Posted by Pamela Lackey

Dear Friends,

 Whether at home, on the road, or after hurricanes, you want to be connected.

AT&T is working hard to deliver those connections and to keep you in touch with the people and information you need, wherever you are, whenever you need it.

We’re bringing wireless broadband to rural areas of South Carolina, connecting your car as a mobile office, and preparing to help the Palmetto State stay connected during hurricane season.

We appreciate the opportunity to serve our communities and customers across the state.


Pamela Lackey
President — AT&T South Carolina

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July 07, 2017

AT&T Launches Fixed Wireless Internet Availability to Rural Areas in South Carolina

Posted by AT&T South Carolina Team

the countrtside

Residents of rural locations in parts of South Carolina will soon be able to receive Fixed Wireless Internet from AT&T. The broadband connection is being rolled out in counties and communities in our traditional wireline service areas as part of our participation in the FCC’s Connect America Fund program.

Our Fixed Wireless Internet delivers a home internet connection with download speeds of at least 10Mbps. The connection comes from a wireless tower to a fixed antenna on customers’ homes or businesses. This is a cost-effective way to deliver high-quality, high-speed internet to customers living in rural areas.

The work in South Carolina is part of work in 18 total states, which includes: Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Texas and Wisconsin.

For more information on Fixed Wireless Internet from AT&T, visit

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July 07, 2017

Life-Saving Preparation: How AT&T Plans for Hurricane Season

Posted by AT&T South Carolina Team

Hurrican prep

Hurrican prep

Hurricane season is fast approaching. And the National Weather Service says an average of 3 hurricanes hit the U.S. coastline every 2 years. The best way to stay safe? Be prepared.

We put that philosophy into practice multiple times a year with Network Disaster Recovery (NDR) exercises that put our team and assets to the test. Our first exercise was conducted in Houston, and we practiced restoring network service as if there was a real-life disaster. We deployed 6 technology recovery trailers, a satellite COLT (Cell on Light Truck), a mobile command center and an emergency communications vehicle.

We also displayed our new Helicopter Flying COW (Cell on Wings). It has a 7.5-foot diameter rotor and 2 cellular antennas. In the future, our NDR team hopes that the Helicopter Flying COW will go into areas where a traditional Cell on Wheels can’t go: like areas with hurricane damage or flooding.

In the event of a disaster, we need to know how to best mobilize our people and network technologies, as well as how to best collaborate with public safety. Among other things, these exercises help us learn and adapt our strategies for providing connectivity when disasters strike.

With our public-private partnership with FirstNet, we’re preparing to make even more network technologies available to first responders. It’s our mission to deliver the unique capabilities that public safety has been asking for. And we’ll do it on a network that will give them the coverage, experience and value they expect.

Click here to read more about our joint exercise with the Houston Fire Department.

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July 07, 2017

Mobile Offices Hit the Road … with Unlimited Possibilities

Posted by AT&T South Carolina Team

office on the road graphic

There’s a growing need for internet connectivity anywhere. We’re connecting cities, water meters, shipping containers, alarm systems — you name it — and making it easier and affordable.

Take connected vehicles. We have 13 million connected cars on the AT&T network. And this summer, we’ll start rolling out the ability to share unlimited data* and receive centralized billing to General Motors Fleet customers with OnStar 4G LTE-equipped Chevrolet, Buick, GMC and Cadillac vehicles.

Businesses will be able to add embedded hotspots to corporate mobility accounts as easily as adding a smartphone.

Mobile workers using one of our connected car solutions will be able to share data more quickly and securely, better attend to customers, boost productivity and maximize efficiencies.

Get ready — your office may be about to hit the road. Learn more about mobile offices here.

*After 22GB of data usage, AT&T may slow speeds.

Think of the possibilities.

blue diamondConstruction and field supervisors are constantly moving between job sites — they can take their offices with them and stay in touch.

blue diamondPizza or grocery delivery services work more efficiently with near-constant updates.

blue diamondSales teams access corporate networks, blueprints, workforce management services, documentation and more, right from their vehicles.

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July 07, 2017

The Next Generation of Latina STEM Leaders

Posted by AT&T South Carolina Team

latina women

Dr. Alicia Abella is an assistant vice president of Inventive Science and currently manages the Cloud Services research platform at AT&T Labs. She started her career as an intern at AT&T Labs, and now she joins together her love of mentoring and advocating STEM as a viable career path, especially for Latinas.

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June 02, 2017

The Power of &

Posted by Pamela Lackey

Dear Friends,

“How can we do it better?” That’s a question AT&T is always trying to answer. And once we find an answer, we begin working on making that solution even better. This month’s news is a testament of our diverse commitments to finding new and improved solutions, while keeping people connected. From reaffirming our commitment to the open Internet and blocking a billion robocalls, to helping a nearly blind runner finish a marathon, we are continually seeking to expand our understanding of how technology could help all people live more fulfilled lives. AT&T is committed to seeing how the "Power of &" can change all of our lives for the better.


Pamela Lackey
President, AT&T South Carolina

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June 01, 2017

AT&T remains committed to an open internet

Posted by AT&T South Carolina Team

Recently, Federal Communications Commission (FCC) Chairman Ajit Pai announced that he would open a proceeding to revisit the question of whether Congress directed the FCC to regulate the internet using the regulatory framework adopted in 1934 for the monopoly-era telephone networks. To be clear, this proceeding is not about whether the open internet will continue to be protected and preserved. That question has been asked and answered repeatedly and in the affirmative by Democratic and Republican administrations alike for well over a decade, first with the FCC Commissioners Michael Powell and Martin Principles, then with the FCC Chairman Julius Genachowski's Open Internet Order."

As Randall Stephenson, AT&T chairman and CEO, stated:

“AT&T continues to support the fundamental tenets of net neutrality. And we remain committed to open internet protections that are fair and equal for everyone.

“The bipartisan, light-touch regulatory approach that Congress established at the internet’s inception brought American consumers unparalleled investment in broadband infrastructure, created jobs and fueled economic growth. It was illogical for the FCC in 2015 to abandon that light-touch approach and instead regulate the internet under an 80-year-old law designed to set rates for the rotary-dial-telephone era.

“We applaud FCC Chairman Pai’s initiative to remove this stifling regulatory cloud over the internet. Businesses large and small will have a clearer path to invest more in our nation’s broadband infrastructure under Chairman Pai’s leadership. And we are hopeful that bipartisan agreement can be reached on principles that protect internet openness, consumer choice and vibrant competition.”

Read more about this issue on our Public Policy Blog: The real debate over the open internet.

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